IT Support Analyst

Responsibilities

• Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (teams/BigFix) and in-person interactions.
• Troubleshoot and resolve technical issues related to computer systems, networks, and hardware.
• Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.).
• Install, configure, and maintain computer systems, networks, and hardware.
• Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence.
• Monitor and maintain system performance and security.
• Aid in the deployment and maintenance of new hardware and software including Mac OSX and Windows products, True Anomaly engineering software, and O365 tooling.
• Collaborate with other IT team members to ensure timely resolution of technical issues.
• Participate in demanding on-call rotations to provide IT/Technical support 24/7.

Qualifications

• Bachelor’s Degree or combination of experience and industry leading certifications (Network+, Security+, Microsoft Certifications)
• Minimum 3+ years of experience in IT support or end-user desktop support
• Strong knowledge of computer systems, networks, and hardware
• Excellent troubleshooting and problem-solving skills
• Demonstrated proficiency with Windows and Mac OS
• Demonstrated proficiency with MDM tools (Such as: Intune, JAMF, BigFix)
• Experience with remote support tools and technologies
• Experience with cloud-based technologies and services (e.g., Azure)
• Experience with Cisco networking equipment
• Experience with Automations of basic tasks using Bash/Shell/Python scripts

Pay

Base Salary: $70,000-$95,000
Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave

Additional Requirements

• Ability to maintain or obtain TS/SCI clearance
• This role will be fully onsite at our new Long Beach facility
• The work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job
• The physical demands of the job, including bending, sitting, lifting and driving