It Support Analyst

Contract position based in Chicago, IL. This is a fully onsite role.

About the role

We are seeking an intermediate-level IT support professional with 1-5+ years of experience in a mix of helpdesk and desktop support. This role requires a polished, professional demeanor and the ability to provide white-glove service, including occasional executive support. The successful candidate will demonstrate out-of-the-box thinking, proactive problem-solving, and strong customer service skills.

Responsibilities

• Administer and troubleshoot Active Directory, Microsoft Exchange, Azure, and Okta (MFA)
• Perform physical computer moves and hardware troubleshooting
• Provide O365 and Windows 10 support, including break/fix and basic hardware support
• Deliver A/V and web conferencing support and troubleshooting
• Manage and resolve tickets using a ticketing system
• Conduct network and server troubleshooting and diagnostics
• Provide remote support
• Support standard security software, automation, Intune, endpoint management, and asset management

Requirements

• 1-5+ years of combined helpdesk and desktop support experience
• Proven experience with out-of-the-box thinking and proactive problem-solving
• Strong customer service skills and a polished, professional demeanor
• Experience with white-glove service

Skills

• Customer Service
• White Glove Service
• Help Desk / Service Desk
• Desktop Support
• Active Directory
• Microsoft 365 / Office 365
• Technical Support / Troubleshooting
• Windows
• Automation / Intune / Endpoint Management
• Asset Management

Pay

$20.00 - $30.00/hour.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital insurance
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available)
• Life Insurance (voluntary life and AD&D for employee and dependents)
• Short-term and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation, or sick leave)