IT Support Analyst

About the role

We are looking for a reliable and self-motivated IT Support Analyst to join our internal helpdesk team. In this deskside support role, you will deliver hands-on and remote technical assistance to employees across the West Coast, from our Salem, OR office. You will handle complex issues, ensure smooth day-to-day IT operations, and serve as a key point of contact for our employees. Success in this position hinges on your ability to work independently, juggle priorities from multiple stakeholders, and proactively solve problems in a distributed environment.

Essential Functions

• Provide deskside and remote technical support for hardware (laptops, desktops, peripherals, printers, etc.), software, and connectivity issues.
• Troubleshoot and resolve complex technical issues in a timely manner, following ITIL best practices where applicable.
• Manage device lifecycle tasks including imaging, deployment, configuration, and troubleshooting using modern tools.
• Administer user accounts, permissions, and identity management (Azure AD / Entra ID).
• Deliver advanced support and administration for Microsoft Office 365 services (Exchange, Teams, SharePoint, OneDrive, etc.).
• Perform basic networking troubleshooting (Wi-Fi, VPN, TCP/IP, DNS, DHCP).
• Automate repetitive tasks and improve efficiency through scripting (PowerShell preferred).
• Document solutions, update the knowledge base, and contribute to process improvements.
• Effectively prioritize and manage support requests from multiple stakeholders with minimal supervision.
• Travel occasionally (10-15%) to provide on-site deskside support at West Coast locations

Basic Qualifications

• 3-5 years of hands-on experience in a /deskside/desktop support/ in a Microsoft Windows based small to medium sized business environment.
• Strong customer service skills and experience, with excellent verbal and written communication abilities.
• Demonstrated ability to work independently and manage competing priorities effectively.
• Solid understanding of basic networking concepts.
• Working knowledge of identity management systems (Azure AD / Entra ID).
• Experience writing and using scripts to automate routine tasks.
• Proficiency with Windows 10/11 and Microsoft Office 365.
• Valid drivers license and willingness and ability to travel 10-15% within the United States.

Preferred Qualifications

• Advanced knowledge of Office 365 administration (admin center, licensing, security & compliance).
• Hands-on experience with Microsoft Intune for device enrollment, configuration, compliance, and autopilot deployments.
• CompTIA A+, Network+, or Microsoft certifications (e.g., MS-102, MD-102).
• Associate or Bachelors degree in Information Technology, Computer Science, a related field or equivalent experience.

Compensation

The anticipated Budgeted salary for this position is budgeted at $48,000 - $65,000 per year

Benefits

• Group health & welfare benefits including options for medical, dental and vision
• 100% Company Paid Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health Advocate
• Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity
• Flexible Time Off Program (includes vacation and personal time)
• Paid Sick and Safe Leave
• Paid Parental Leave Program
• 10 Paid Holidays
• 401(k) Plan (company matching contributions up to 4%).
• Employee Referral Program

Pay

The anticipated Budgeted salary for this position is budgeted at $48,000 - $65,000 per year

Schedule

Occasional travel (10-15%) to provide on-site deskside support at West Coast locations