IT Support Analyst
About the Role
Impinj is a leading RAIN RFID provider and Internet of Things pioneer, inventing ways to connect everyday items to the Internet—including retail apparel, general merchandise, healthcare items, automobile parts, airline baggage, food, and more. With over 100 billion items connected to date and multiple Fortune 500 enterprises using our platform, we solve for a better understanding of our world. Join Impinj and help us realize our vision of a boundless IoT, connecting trillions of everyday items.
The IT Support Analyst provides virtual and in-person support to users for technology-related issues concerning hardware, software applications, and the network environment, serving as the initial point of contact for troubleshooting and resolution.
Responsibilities
- Monitor the help desk queue and perform first-level diagnostics, troubleshooting, and resolution for on-site and remote users
- Set up and decommission user accounts across network domain, Exchange, CRM, and phone systems
- Build, configure, and image laptop and desktop computers, including user profile creation, returned equipment reimaging, and inventory management
- Apply patches, perform software and hardware upgrades, and troubleshoot and resolve OS issues
- Troubleshoot and maintain printers, copiers, and plotters
- Perform backup and restore operations
- Manage desk workstation set up and tear down, as well as computer hardware inventory
- Handle shipping and receiving of computer equipment and peripherals
- Set up, support, and troubleshoot audio/video conferencing equipment in meeting rooms and at corporate events
- Assist with server and infrastructure support as needed
Requirements
- Typically requires 1-2 years of hands-on IT support experience, including help desk, desktop support, and hardware/software troubleshooting
- Experience with Microsoft Active Directory, Office 365 administration, and Intune/Autopilot/MDM solutions
- Experience with Mac and HP desktops/laptops
- Proven ability to deliver excellent customer service in-person, on the phone, or via email
- Strong problem-solving, time management, and attention to detail
- Strong verbal and written communication skills
- Ability to prioritize and manage requests in a fast-paced environment
- Ability to work independently and collaboratively, both on-site and remotely
Benefits
- Competitive healthcare benefits
- 401(k) plan with company match
- Open paid time-off policy with respect for work/life balance
- Merit increases, annual bonus, and stock opportunities based on individual performance
- Sales incentives for eligible roles based on revenue or utilization
- Weekly Q&A sessions with the executive team
- Support for remote work or a desk with a view at our Seattle headquarters (spectacular views of the Olympics, Lake Union, and Mt. Baker from our rooftop deck)
- Collaborative and innovative work environment with a focus on teamwork and celebration of accomplishments
Pay
The typical base pay range for this role across the US is $63,750 - $90,000. Individual base pay depends on factors such as complexity and responsibility of the role, job duties, requirements, and relevant experience and skills.
This position has access to technologies or data subject to U.S. export control regulations. Additional documentation related to national identity may be required to comply with these laws.