IT Support Analyst

Join the Team That Keeps GSM Outdoors Connected

About the role

At GSM Outdoors, we power some of the most recognized brands in the outdoor industry, designing innovative products for hunting, fishing, shooting sports, and outdoor enthusiasts across North America. Behind every successful business is a reliable technology team, and we're looking for an IT Support Analyst who is passionate about delivering exceptional technical support and helping our employees stay productive.

Responsibilities

• Provide first-level technical support for hardware, software, network, and system-related issues.
• Diagnose, troubleshoot, and resolve desktop, laptop, printer, phone, and peripheral equipment problems.
• Install, configure, maintain, and support Windows operating systems, software applications, and business technology solutions.
• Respond to IT support requests in a timely manner while providing exceptional customer service.
• Perform root cause analysis to identify recurring issues and recommend long-term solutions.
• Configure user accounts, system settings, permissions, and access rights.
• Support employee onboarding and offboarding by preparing, deploying, and recovering company-issued equipment.
• Manage and maintain office technology, including computers, printers, mobile devices, conference room technology, and phone systems.
• Document support requests, resolutions, and technical procedures.
• Assist with system upgrades, hardware deployments, software installations, and other IT initiatives.
• Collaborate with internal teams and external vendors to resolve technical issues.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• 2–4 years of experience providing technical support in a corporate IT environment.
• Strong knowledge of Windows operating systems, desktop hardware, software installation, and troubleshooting.
• Familiarity with Microsoft 365, Active Directory, user account administration, and basic networking concepts is preferred.
• Experience supporting mobile devices and collaboration tools is a plus.

Skills for Success

• Strong troubleshooting and analytical skills with the ability to quickly diagnose technical issues.
• Excellent customer service skills and a positive, professional attitude.
• Outstanding verbal and written communication skills.
• Strong organizational and time management skills with the ability to prioritize multiple requests.
• The ability to multitask in a fast-paced environment while maintaining attention to detail.
• A proactive mindset with a desire to continuously improve processes and the employee experience.
• The ability to work independently while collaborating effectively with cross-functional teams.

Pay

Compensation and benefits are competitive and commensurate with experience.

Schedule

Full-time position with flexible working hours.