IT Support Analyst

Part-time, fully remote role based in the U.S. (approximately 32 hours per week).

About the role

FoodChain ID is looking for a motivated, customer-focused IT Support Analyst to join our growing IT team. This is an outstanding opportunity for a recent graduate or someone beginning their IT journey. You'll receive hands-on training, mentorship from experienced professionals, and the opportunity to build the technical and customer service skills needed for a long-term career in IT.

At FoodChain ID, our mission is to make the food supply chain safer and more transparent. Our technology supports more than 30,000 customers in over 100 countries, and our employees rely on a responsive IT team to keep them connected and productive.

Responsibilities

• Be the first point of contact for employees requesting technical support through our help desk
• Troubleshoot and resolve common IT issues including password resets, login problems, account access, connectivity, and basic application support
• Follow documented troubleshooting guides and knowledge base articles to resolve recurring issues efficiently
• Document, prioritize, and manage support tickets through resolution using our ticketing system
• Escalate more complex technical issues to our development team with clear and thorough documentation
• Deliver friendly, professional customer service while keeping employees informed throughout the support process
• Contribute to improving internal documentation and knowledge articles as you learn

Requirements

• Recent graduate (Associate's, Bachelor's, technical program, bootcamp, or equivalent) or graduating soon
• Passion for technology and a strong desire to build a career in IT
• Excellent communication skills with a positive, service-oriented mindset
• Strong problem-solving ability and attention to detail
• Comfortable using Microsoft applications and interested in learning AI-powered productivity tools
• Organized, dependable, and able to manage multiple requests in a fast-paced environment
• Reliable high-speed internet connection and a dedicated remote workspace

Benefits

• Paid, hands-on training and ongoing mentorship
• A supportive team that wants to help you succeed
• Flexible part-time schedule (approximately 32 hours per week)
• Fully remote work from anywhere in the United States
• The opportunity to make a meaningful impact while supporting a global technology organization