IT Support Analyst

About the Role

Uniper seeks an IT Support Analyst to join its North American team. As an internationally operating company, we work in diverse teams with a corporate culture characterized by equal opportunities, mutual appreciation, and respect. You will have the opportunity to develop new business models, work on technological solutions for a modern, sustainable, and future-oriented energy supply, and proactively shape changes.

Responsibilities

• Provide End User Computing, Infrastructure, and Cloud Computing support.
• Act as a subject matter expert for applications used within Uniper Global Commodities North America.
• Interface with various groups within Uniper and manage transformational projects from inception to completion.
• Deploy and support end user workstations, user accounts, and telephony solutions.
• Monitor, support, and maintain services (physical & virtual), storage, and network infrastructure.
• Own technical issues to resolution and anticipate potential problems.
• Create and maintain system documentation.
• Learn and support in-house and 3rd party software applications, manage relationships with vendors.
• Provide technical assistance to traders and non-traders.
• Manage backup and patching systems for infrastructure.
• Manage cloud environment.
• Be available for off-hours and on-call support work.
• Align with international groups on business objectives.
• Work with automation solutions.

Requirements

• Currently authorized to work in the United States without sponsorship.
• Expected to be in the Houston office Tuesday, Wednesday, Thursday; Monday and Friday optional work-from-home.
• Some travel may be required.

Qualifications

• Bachelor’s degree or equivalent or higher.
• Expert troubleshooting skills with desktop platforms.
• Experience with Microsoft client/server technologies.
• Proficient with Microsoft Office Suite.
• Azure and Office 365 experience.
• Work with engineering teams to deploy virtual machines, storage blocks, and container services via Infrastructure as Code.
• Basic scripting skills using PowerShell, Azure CLI, or Python.
• Basic understanding of cloud networking concepts (VNets, subnets, IPs, NSGs).
• Foundation in IT Security.

Skills

• Strong desire to continuously learn.
• Good communication skills.
• Self-starter and critical thinker.
• Able to operate with autonomy.
• Technical skills in software development and/or Power BI (preferred).