IT Support Analyst

About the Company

EaglePicher Technologies is driving the electrification of defense, aviation and space. We provide the broadest range of battery systems in the world for the most demanding applications. We develop leading-edge products that make drones fly higher, undersea vessels run longer, aircraft fly farther, rockets launch safely and satellites operate longer. With our cutting-edge research and manufacturing, we continue to set new standards in the industry. For 100 years, we have provided mission-critical power solutions to the defense, aviation and space markets. EaglePicher provides custom battery assemblies, battery management systems, pyrotechnic devices and other power solutions.

Our employees are passionate, dedicated and empowered to realize our vision. We strive for the right mix of people with diverse backgrounds, personalities and perspectives, and to ensure this works, we create an inclusive work environment that places a premium on communication and collaboration. At EaglePicher, we will give you the opportunity to harness all that is within you with access to the latest tools, information and training.

EaglePicher is headquartered in Joplin, MO with manufacturing and research and development facilities in Joplin, MO, Seneca, MO, Pittsburg, KS, and Southbridge, MA.

About the Role

As an IT Support Analyst, you will provide Help Desk support, ensuring highly analytical and business-aware technical solutions. Your role will involve understanding business needs, troubleshooting issues, and delivering excellent customer service to minimize end-user downtime. Strong communication skills and problem-solving abilities are essential.

Responsibilities

• Provide Help Desk support for end-user and PC issues and requests.
• Participate in technology projects and implementation.
• Complete tasks such as hardware inventory, shipping, testing, etc.
• Work independently or as a team member on new applications, processes, or projects.
• Provide the best possible support for customers to reduce end-user downtime.
• Respond to escalated end-user issues.
• All other duties as assigned.

Requirements

• Bachelor's Degree in Business or Information Technology preferred.
• A+ Certification or experience in Microsoft Office 365 suite is a plus.
• Working knowledge of Windows Active Directory, Windows OS, Mac OS, and VPN.
• Experience with Microsoft Office 365, VOIP, networked printers, laptops, and workstations.
• Ability to work independently or in a group.
• Experience troubleshooting and documenting software and hardware issues.
• Ability to communicate effectively both orally and in writing, in person and by telephone.
• Ability to deliver training to end users, whose technical skills may range from beginner to expert.
• Capability for immediate self-education in the use of new systems and software applications.
• Strong customer service skills and technical phone support experience.
• An understanding of the impact of technology on remotely located end users.
• U.S. Persons status required.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 10 paid holidays and PTO.
• Matching 401K.
• Annual profit sharing.
• Tuition reimbursement.
• Dependent scholarship programs.