IT Support Analyst

Responsibilities

• Provide Help Desk for end-user and PC issues and requests
• Participates in technology projects and implementation
• Completes tasks such as hardware inventory, shipping, testing, etc.
• Works independently or as a team member on new applications, processes, or projects
• Provide the best possible support for customers to reduce end user downtime
• Respond to escalated end-user issues
• All other duties as assigned

  Qualifications

  • Bachelor's Degree in Business or Information Technology preferred
  • A+ Certification / Experience in Microsoft Office 365 suite a plus
  • Working Knowledge of Windows Active Directory, Windows OS, and Mac OS and VPN
  • Experience with Microsoft Office 365, VOIP, networked printers, laptops, and workstations
  • Ability to work independently or in a group
  • Experience troubleshooting and documenting Software and Hardware issues
  • Ability to communicate effectively both orally and in writing, in person and by telephone
  • Ability to deliver training to end users, whose technical skills may range from beginner to expert
  • Capability for immediate self-education in use of new systems, and software applications
  • Strong customer service skills and technical phone support experience
  • An understanding of the impact of technology on remotely located end users
  • U.S. Citizen or permanent resident (green card holder)