IT Support Analyst

About the role

Supports overall information systems planning, implementation, and administration in a variety of IT functional areas for a business unit.

Responsibilities

• Plans and implements technology solutions to meet business unit needs in alignment with enterprise standards.
• Collaborates with end users to diagnose and resolve technical issues across hardware, software, and network systems.
• Manages relationships with local technology vendors to support service delivery and procurement.
• Maintains detailed documentation of IT methodologies, processes, and system specifications; assists with planning and scheduling of IT initiatives.
• Installs and monitors network infrastructure including LANs, WANs, and wireless networks to ensure performance and reliability.
• Implements basic security measures to protect systems, networks, and data; ensures backup strategies and recovery plans are current.
• Supports and contributes to the development and enforcement of enterprise technology policies and procedures.

Requirements

• High School Diploma/GED Required
• Bachelor's Degree (Technical Degree Preferred) OR 2 Years Relevant Experience

Qualifications

• Safety: Safety is an integral component of Altec's culture. Every job within our organization has a responsibility for identifying, addressing and eliminating hazards for themselves, their teammates and our customers.
• Quality: All jobs within Altec include a commitment to quality; this commitment requires ensuring appropriate checks are in place to successfully meet all internal and external customer specifications.
• Financial Responsibilities: Associates are trusted to manage and spend Company’s money as they would their own, exercise good judgement and operation on behalf of the Company in a cost-efficient manner.
• Teamwork: Team Altec is our competitive advantage; associates are expected to participate and productively collaborate to support our goals, initiatives and customers.
• Continuous Improvement: The Altec Production System is built on a foundation of lean thinking and rapid continuous improvement. This requires associates to actively participate in our see and solve culture through solving issues for themselves, their teammates and our customers.
• Integrity: Associates are responsible for their actions. It is incumbent that every associate maintains an uncompromised adherence to ethical and moral values in business dealings.
• Enterprise-Wide Responsibilities: Participates and contribute productively as part of Altec's multi-functional, team-oriented efforts
• Travel up to 25% may be required, specific assignments may have additional travel requirements
• Continued enhancement of skills and knowledge base
• All other duties as assigned
• Experience Level Adjustment: Should the selected candidate meet