IT Support Administrator

About the role

The IT Support Administrator role supports day-to-day IT operations across corporate and secure operational environments. Key responsibilities include providing technical support for end users, supporting endpoint and identity/account administration, and maintaining internal IT systems and services.

Responsibilities

• Provide Tier 1/Tier 2 technical support for employees primarily in macOS environments, with the flexibility to expand support to Linux and Windows systems as needed
• Troubleshoot and resolve hardware, software, networking, and user access issues; escalate appropriately and follow issues through to closure
• Support onboarding and offboarding activities, including account provisioning, device setup, and access management
• Maintain endpoint management solutions (enrollment, policies, patching, and compliance posture)
• Aid in administration of identity and access management systems, including MFA, SSO, and role-based access controls (RBAC)
• Support office IT infrastructure, including VPN connectivity, Wi-Fi, printers, and conferencing systems
• Document work performed, update internal knowledge base articles, and maintain accurate asset inventory records

Requirements

• 2–3 years of experience supporting enterprise or corporate IT environments
• Experience providing desktop/end-user support in macOS and Windows environments
• Basic familiarity with Linux operating systems
• Understanding of networking fundamentals, including TCP/IP, VPNs, DNS, DHCP, and wireless networking
• Familiarity with identity and access management concepts (e.g., MFA, SSO, least privilege)
• Strong troubleshooting, organizational, and communication skills
• Ability to manage competing priorities in a fast-paced environment
• Ability to work onsite in support of operational requirements

Qualifications

• Basic qualifications include 2–3 years of experience supporting enterprise or corporate IT environments, experience providing desktop/end-user support in macOS and Windows environments, basic familiarity with Linux operating systems, understanding of networking fundamentals, familiarity with identity and access management concepts, strong troubleshooting, organizational, and communication skills, ability to manage competing priorities in a fast-paced environment, and ability to work onsite in support of operational requirements.

Benefits

No specific benefits are listed in the job posting.

Pay

$70K - $95K

Schedule

Primarily onsite to support operational requirements, working four (4) days per week during normal business hours (9:00 a.m.–5:00 p.m.), with one (1) remote workday based on operational needs.