IT Supervisor

About the role

We are seeking an IT Supervisor to lead end-user computing operations while helping shape the organization's future Microsoft technology strategy. This role combines technical leadership, team supervision, project coordination, and hands-on support responsibilities.

Responsibilities

• Supervise and mentor desktop support and end-user technology personnel, providing guidance, coaching, workload management, and performance oversight.
• Lead day-to-day operations of the end-user computing environment, ensuring timely resolution of incidents, service requests, and escalations.
• Oversee desktop support for end users across hardware, software, enterprise applications, and Microsoft technologies.
• Manage and support endpoint devices across Windows environments, including laptops, mobile devices, peripherals, and remote workforce technologies.
• Cook up device lifecycle management activities, including provisioning, imaging, deployment, refreshes, patching, and retirement.
• Drive endpoint management initiatives utilizing Microsoft Intune, SCCM, or similar endpoint management platforms.
• Lead troubleshooting efforts for complex issues involving operating systems, network connectivity, identity management, and Microsoft 365 services.
• Oversee endpoint compliance, security standards, and configuration management in partnership with Infrastructure and Information Security teams.
• Manage small to mid-sized technology projects related to endpoint modernization, Microsoft platform adoption, device management, and user experience improvements.
• Develop and maintain operational procedures, service standards, and support documentation to improve consistency and team effectiveness.
• Monitor service metrics, identify trends, and implement continuous improvement initiatives to enhance support delivery and end-user satisfaction.
• Collaborate with business leaders and IT stakeholders to prioritize technology initiatives and align support services with organizational goals.

Qualifications

• 5+ years of IT support, endpoint management, or desktop engineering experience.
• 2+ years of experience leading teams, supervising technical staff, or managing projects.
• Strong experience supporting Microsoft 365, Windows, Active Directory/Azure AD, Intune, SCCM, and endpoint management technologies.
• Demonstrated ability to lead projects, coordinate cross-functional teams, and manage competing priorities.
• Strong communication and customer service skills with the ability to engage both technical and non-technical stakeholders.
• Experience developing processes, improving service delivery, and driving operational excellence.

Benefits

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).