IT Subject Matter Expert (SME)

Key Responsibilities

• Support new building launches - hands-on support during construction and new site deployments
• Serve as the primary onsite point of contact for IT and networking, providing direct support to facilities, physical security, construction crews, and end-users while escalating complex matters to remote engineering teams.
• Participate in a 24/7 primary responder on-call rotation, including evenings, weekends, holidays, and nights, to monitor data center infrastructure and coordinate rapid incident response.
• Work independently and collaboratively to prioritize tasks, communicate effectively, and react quickly to operational issues.
• Audit, manage, and track hardware assets (firewalls, routers, switches, servers, cameras, badge readers, bio-readers, electronic key management, etc.) throughout their lifecycle—from procurement to disposal in CMMS.
• Develop MOPs/SOPs/EOPs in accordance with Change management policies
• Coordinate with the Procurement team to create and process purchase orders for IT/ Security hardware and software, ensuring compliance with organizational policies and budgets.
• Process IT asset requests, validate needs, and update asset records.
• Maintain relationships with IT/networking vendors.
• Ensure secure disposal or recycling of retired IT assets in compliance with environmental and data security regulations.
• Generate regular reports and analytics on asset utilization, costs, and compliance for management review.
• Maintain detailed documentation, including purchase invoices, warranties, maintenance agreements, and onsite critical spares inventory.
• Provide onsite and remote support for new builds, system troubleshooting, server patching, and software upgrades.
• Support Building Management System (BMS) and communication alarm efforts when possible, partnering with Facility Operations to help troubleshoot, monitor, and resolve BMS and communication alarm issues onsite.
• Cook up shipping/receiving, rack and stack equipment, and support the deployment of security and IT infrastructure at new sites.
• Install and configure server OS and vendor applications (e.g., Lenel OnGuard, Milestone VMS, Key Watcher) and set up databases in collaboration with DBA teams.
• Configure networks, including VLANs, firewall exceptions, for all onsite equipment (UPS, PDUs, cameras, etc.) IP address assignments for all equipment.
• Port configuration for network jacks and WAP installation and setup for work areas.
• Document and maintain clear, concise internal and customer communications.
• Travel within and outside the regional work area as required ~10%.

Requirements

• Basic Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 3+ years of IT or related experience. Proven experience in IT asset management and procurement. Strong knowledge of hardware and software products, licensing agreements, and compliance. Proficiency with asset tracking and change management tools. Familiar with methods of procedures. Comfortable working in a construction environment (dust, noise, active build sites) during initial phases.
• Preferred Qualifications: IT Asset Management certification (e.g., ITIL). Experience in the data center industry. Experience supporting IT/Physical Security during facility construction or new builds. Familiarity with physical security systems and peripheral devices (access control, CCTV, badge readers). Familiarity with Building Management Systems (BMS) and communication alarm platforms. Certifications like CompTIA Security+, Network+, or vendor-specific (e.g., Lenel, Milestone).

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retail Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Pay Range

The pay range for this role is between $95,000 - 115,000 (base). Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, location, and other job-related reasons.