IT Student Intern System Support 3

This position supports a department or function by performing assigned tasks or assisting with assigned projects, allowing the intern to gain an understanding of the business function. They learn to deploy, support, maintain, and troubleshoot computers and other devices. This role provides the opportunity to gain a subset of the total knowledge required within the support specialty area and requires additional support and/or training to become fully proficient. This position is fully on-site and is overseen by higher-level technical contributors.

Schedule

Monday - Friday, 7AM - 5PM. Start time can vary but will require an 8-hour on-site workday.

Responsibilities

• Under the direction of team members, learn to resolve minor computer issues.
• Adequately document notes and resolutions to issues in the ITIL ticketing system.
• Update support staff regularly on the status of projects, incidents, and service requests.
• Respond to messages according to priority schedule.
• Under the direction of team members, learn to support new and existing systems while keeping abreast of technology changes.
• Under the direction of team members, implement enterprise-defined security policies (hardware and software).
• Work with team members to identify solutions and perform tasks that accomplish individual and team goals.
• Gain knowledge of the department’s/facility’s functions.
• Participate in a variety of projects that support the needs of the department/facility.
• Perform other duties as assigned.

Skills

• Demonstrated knowledge of basic computer hardware (PC, mouse, monitor, keyboard).
• Strong written and oral communication skills and the ability to present ideas in user-friendly language.
• Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation with keen attention to detail.

Requirements

• High School Diploma or equivalent required.
• Strong research, organizational, and analytical skills, as well as the ability to teach users.
• Demonstrated ability to solve problems in a graceful and sensitive manner.
• Ability to successfully function in a fast-paced, service-oriented environment.
• Experience using word processing, spreadsheet, database, internet, email, and scheduling applications.
• Experience in a role requiring effective verbal, written, and interpersonal communication skills.
• Must be enrolled in an IT-based curriculum.

Preferred Qualifications

• Students in Information Systems or a related field and/or equivalent work experience.

Physical Requirements

• Interact with others requiring verbal communication, as well as hearing and understanding spoken information, including identifying volume, tone, and quality of telecom signals.
• Support the weight of IT equipment while transporting it.
• Push or pull portable equipment, including heavy items.
• Ascend and descend stairs or ladders to service IT equipment needs.
• Move around on hands and knees.
• Lower body by bending at the hips and knees or to place body weight on one or both knees.
• Raise or lower an object from one level to another.
• Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Transport oneself from place to place.

Pay

The hourly range for this position is $17.68 - $24.75. Actual hourly rate is dependent upon experience.

Benefits

We provide a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness, encompassing living healthy, happy, secure, connected, and engaged. Learn More About Our Comprehensive Benefits Package Here.

Location: Intermountain Health Layton Hospital, Lake Park Building, Layton, Utah.