IT Statewide Engineer 1-3 (Edge Support B Engineer)

Job Duties

• Implement and support advanced Layer 2/3 network solutions with a strong emphasis on software-defined networking (SDN) at agency and tenant locations.
• Deploy and maintain enterprise-grade SDN platforms that enable centralized control, improved visibility, and dynamic policy enforcement across distributed networks.
• Configure and manage role-based network access control systems to enforce security policies, user segmentation, and device-level access management.
• Install and support enterprise Wi-Fi systems to ensure consistent, secure, and high-performance wireless connectivity in compliance with OTS standards.
• Maintain compatibility with existing legacy infrastructure while integrating SDN technologies to modernize the network environment.
• Advise management and mentor junior engineers on scalable, cost-effective approaches to implementing OTS’s network strategy using SDN technologies.
• Act as the primary technical contact for agency stakeholders, ensuring that requirements, schedules, and deliverables are clearly understood and met.
• Stage, configure, deploy, and validate network hardware and software—including both SDN-enabled and traditional platforms.
• Respond to and resolve network incidents and service requests within the assigned region, covering a broad range of technologies deployed at edge sites.
• Address interoperability challenges and service disruptions that arise in environments containing a mix of legacy and modern network systems.
• Maintain deep knowledge of SDN, enterprise wireless systems, access control technologies, and other emerging networking trends.
• Support special projects, strategic initiatives, and operational planning efforts as directed by OTS leadership.

Experience

• 01 Describe your experience implementing network solutions across one or more sites or locations. Include the types of environments, approximate size and scope (e.g., number of sites, users, or devices), technologies used (e.g., switching, routing, SDN, wireless), and your role in project execution.
• 02 Describe your experience deploying or supporting Software-Defined Networking (SDN) solutions. Include the platform(s) used, your level of involvement, and any challenges you encountered.
• 03 Describe your experience configuring or supporting network access control or security enforcement mechanisms (e.g., 802.1x, role-based access, VLAN segmentation). Include your role and the outcome.
• 04 Provide an example of a network issue you were responsible for troubleshooting. Include the symptoms, steps you took to diagnose the problem, and how it was resolved.
• 05 Describe your experience installing, configuring, or supporting enterprise wireless (Wi-Fi) networks. Include any work related to performance, coverage, or security.
• 06 Describe your experience working in environments that include both legacy and modern network technologies. Include any challenges you encountered and how you addressed them.
• 07 Describe your experience coordinating network-related work with other teams, vendors, or customers. Include your role in planning, communication, and ensuring successful completion of the work.