IT Specialist / System Administrator

ActioNet has an opening for an IT Specialist / System Administrator requiring a Public Trust clearance located in Silver Spring, MD. This is a hybrid position (2-3 days onsite).

About the role

In this role, you will be responsible for providing IT support to Department of Commerce desktop users, and for supporting, maintaining, and updating IT systems that are used in the workplace, on research vessels, and on research aircraft. Salary: $58,000–$129,000.

The ideal candidate will be a proactive team player who can work both independently and within a team environment, demonstrating a high degree of attention to quality, detail, correctness, and deadlines in a multi-tasking, priority-changing environment. Must be able to work with a variety of people and departments while maintaining confidentiality. Must be available to work and provide help desk support after normal business hours.

Responsibilities

• Provide day-to-day IT desktop support to the Department of Commerce
• Perform system updates
• Manage Windows servers
• Patch management
• Manage Active Directory: create, modify, and remove accounts
• Develop SOPs and Knowledge Articles
• Perform ticket and queue management
• Provide remote support to the Department of Commerce

Requirements

• Possess Tier I support monitoring and managing ticket queue
• Possess Tier 2 user desktop support either remotely or onsite
• Mid-level experience with both MS Windows workstation and server operating system installation and administration
• Mid-level experience with Active Directory configuration and administration
• Mid-level experience building and maintaining Windows workstation and server install images
• Mid-level experience with Windows installation using Windows Deployment Services
• Mid-level experience with preparation of and troubleshooting computer hardware and software
• Experience with the use of remote tools

Preferred Qualifications

• Microsoft Certification
• HDI Certification
• Mid-level understanding of networking and networking principles

About ActioNet

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator.

Benefits

• ActioNet is proud to be named a Top Workplace for the tenth year in a row (2014–2023)
• 98% customer retention rate
• Corporate culture that nurtures mutual success for customers, employees, and communities
• Tools and support to develop skills, experience, and career