IT Specialist (Remote)

About the role

We are looking for an IT Specialist to join one of the leading and fastest-growing private interpreting companies in the United States. This is a work-from-home position (Latin America) and an Independent Contractor role.

Responsibilities

• Provide technical support to interpreters, assisting with day-to-day issues related to internet connectivity, PC or headset setup, audio problems, and more.
• Serve as a point of contact for technical issues, addressing them promptly and efficiently.
• Supervise and monitor Mattermost channels, ensuring technical issues are resolved quickly.
• Collect and review system check pictures as part of the onboarding process for new hires.
• Perform maintenance tasks on HLS' servers to ensure optimal performance and reliability.
• Set up emails and user profiles for our direct clients within the Boostlingo portal.
• Ensure our company website remains up-to-date, online, and functioning correctly.
• Provide technical assistance to clients through our HelpDesk line, resolving issues swiftly and effectively.

Requirements

• University or college degree in IT or a related field is preferred.
• Advanced knowledge of end-user experience, with the ability to troubleshoot common technical problems.
• Experience with programming, server management, and/or website maintenance (Preferred technologies: Linux, Ubuntu, Plesk, cPanel, PHP, and MySQL).
• Proficiency in Next.js 15, TypeScript, Django Channels, PostgreSQL + Redis.
• Fluency in English (both written and spoken) is required.

Qualifications

• Strong organizational skills, with the ability to multitask and manage competing priorities.
• Eagerness to learn and adapt to new technologies and processes.
• Excellent communication skills, both technical and non-technical, to effectively support interpreters and clients.
• Ability to work independently and as part of a remote team, demonstrating a high degree of self-motivation.

Skills

• Strong organizational skills, with the ability to multitask and manage competing priorities.
• Eagerness to learn and adapt to new technologies and processes.
• Excellent communication skills, both technical and non-technical, to effectively support interpreters and clients.
• Ability to work independently and as part of a remote team, demonstrating a high degree of self-motivation.

Pay

A competitive salary paid monthly in USD.

Schedule

This is a work-from-home position (Latin America).