IT Specialist II
for sections like About the role, Responsibilities, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. The posting includes: About the role? There's a paragraph describing the opportunity and responsibilities. There's a "Responsibilities" list. There's "Education/Experience" which could be Requirements/Qualifications. There's "Key Competencies" which could be Skills. There's "Other Skills/Abilities" includes Environmental Requirements, Physical Demands, etc. There's no explicit Pay or Schedule. So we should not create Pay or Schedule sections. Benefits not mentioned. So we will have sections: About the role (maybe from "The Opportunity" paragraph), Responsibilities, Requirements (Education/Experience), Skills (Key Competencies), Other (maybe Environmental/Physical). But we need to follow allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can combine Requirements and Qualifications? Probably separate but we can choose whichever has content. The posting has Education/Experience (minimum 2 years experience, associate degree preferred, etc.) That's Requirements/Qualifications. We'll put under Requirements (or Qualifications). We'll choose Requirements. Skills: Key Competencies (Language Skills, Operating Skills, Behavior Skills, Reasoning Ability, Personal and Interpersonal Skills). Also Other Skills/Abilities includes Environmental Requirements, Physical Demands. Could be part of Skills or separate but we only have allowed headings; we could put under Skills or maybe under Requirements? Better to put under Skills. We'll include both. We must not repeat job title as heading. No Job ID. We'll include a short p for metadata like location, FLSA status? The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a short p with location and FLSA status maybe. But we need to preserve all substantive information; location and FLSA status are substantive. We'll include a
at top: "Location: Irving, TX • FLSA Status: Full time, Exempt". Or similar. Now we need to extract content. Let's parse sections: - Intro paragraph: "Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies..." That's about company. Could be part of About the role? Actually "About the role" heading should contain description of role and maybe company overview. We'll put that as About the role. But there is also "The Company" paragraph describing Meriton. Could be part of About the role as well. We'll combine. We need to preserve all substantive information; we should not omit details. Thus About the role section will include: company description, mission, opportunity description. Let's extract: Company description: "Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people. If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way." Then "The Company Meriton is a national investment holding company with a portfolio of six operating companies in the commercial HVAC industry. Founded in 2019, Meriton is the parent holding company to successful commercial HVAC businesses in the nation. All Meriton businesses offer innovative commercial systems with flexibility of equipment and solutions to best match each application. The Meriton businesses work with industry professionals and end users from the conceptual stage of projects to provide energy-efficient, value-added solutions to their complex problems. Our sales professionals offer technical expertise and application experience in the design, construction, commissioning, and operation of building mechanical systems. The overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organizations in North America. Meriton believes we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, the BEST company for our employees, and the BEST investment for our current and future shareholders." Then "The Opportunity The IT Specialist II ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists customers by taking service desk calls on a shift basis and provides support, training, and access management as needed. They are also responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. The IT Specialist II assists in the development of strategies and plans to create technology solutions that are in alignment with business operations. They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences." We'll combine into About the role. Now Responsibilities: list bullet points after "Responsibilities". We'll extract each line. Responsibilities list: - New user equipment and account setup, including deployment and license management. - Train end users in the use of equipment and software - Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up. - Provide both in-person support and support for remote workers. - Support Apple products such as MacBook, iPad, & iPhone - Support Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as needed. - Support Apple hardware and software to diagnose and resolve issues with desktops, laptops, portable Macintosh systems, and mobile devices. - Configure and support iPhone and iPad devices. - Assist staff by providing audio/video conference support for presentations and meetings. - Provide direct support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologies. - Interact with vendors to facilitate repairs of hardware, i.e., printers and laptops. - Manage inventory of hardware and software assets - Support development and implementation of new computer projects and new hardware installations as well as software rollouts. - Perform system administration for various enterprise tools and platforms. - Perform hardware and software system configuration, maintenance, and upgrades. - Manage projects of moderate scope, such as: design and implementation, system migrations, and MDM deployments. - Evaluate products and IT processes and then recommend changes. - Document IT processes, workflows, and produce system documentation as needed. - Occasional travel to branch office locations may be required. Now Education/Experience (Requirements): - Minimum 2 years of experience in an IT services support role - Associate degree preferred - MacOS experience required - iOS experience preferred - InTune experience preferred - Microsoft (MCP) Certification and/or ITIL (fundamentals level) preferred - Familiarity with PowerShell required - Office 365 administration preferred - Azure and Windows Server experience preferred - MSP experience preferred - Knowledge of TCP/IP - LAN, WAN, wLAN and vLAN technologies - Knowledge of MS Active Directory infrastructure - Familiarity with IP Telephony and cell phone technology - Excellent analytic and problem-solving skills - Capable of working independently with minimal supervision Now Key Competencies (Skills): We have categories: Language Skills, Operating Skills, Behavior Skills, Reasoning Ability, Personal and Interpersonal Skills. We need to preserve each bullet? The text: "Language Skills Read and comprehend simple instructions, short correspondence, and memos. Write correspondence. Present information effectively in one-on-one and small group situations to customers, clients, and other organization employees. Operating Skills Discern between and prioritize tasks to determine the best way to accomplish goals. Organize tasks to get results in a timely manner and often against strict deadlines. Sort out processes and simplify them to maximize workflow. Behavior Skills Manage people and situations when conflicts arise. Seize opportunities with the drive to complete goals. Reasoning Ability Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Handle problems involving several concrete variables in standardized situations. Possess the mental stamina for problem solving and prioritizing multiple tasks. Personal and Interpersonal Skills Establish and grow relationships with customers through effective verbal and written communication. Have a strong dedication to the needs of the customers, manufacturers, and peers. Have patience and listen actively to all business partners. Solve problems and skillfully negotiates with a minimum of noise, while managing stress. Demonstrate integrity and trust through appropriate directness and truthfulness. Understand personal strengths and weaknesses, seeks feedback, and improves upon shortcomings." We can format as list items under Skills heading. Now Other Skills/Abilities: - Environmental Requirements: Will be required to work in an office environment and occasionally in the field. - Physical Demands: While performing the duties of this job, hands are regularly needed to operate computer keyboard, telephone, and other general equipment. Frequent standing, walking, and sitting is necessary. Occasional climbing, balancing, stooping, kneeling, crouching, or crawling is also necessary. Must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. - This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. - Interview Process: As part of the interview process, candidates may participate in a technical assessment focused on practical scenarios and responsibilities relevant to the role. - Additional Information: Meriton is an Equal Opportunity Employer. This job description is not intended to be all-inclusive; employees may perform other related duties as negotiated to meet the ongoing needs of the organization. Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. - Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location. We need to remove boilerplate: EEO, equal-opportunity, scam-warning, cookie/navigation/legal, duplicated lines, application instructions. The EEO paragraph is boilerplate; we should remove it. Also "This job description is not intended to be all-inclusive..." appears twice; we can keep one instance maybe but it's boilerplate? It's a generic statement; might be considered boilerplate but it's part of job description. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The "This job description is not intended to be all-inclusive..." could be considered boilerplate but it's not exactly EEO; it's a standard disclaimer. Might be considered boilerplate but not explicitly listed. Safer to keep one instance? The instruction says remove duplicated lines. There are two similar lines: one after Education/Experience and another in Additional Information. We'll keep only one occurrence. Also "Interview Process" is not application instructions? It's part of process; maybe keep? It's not application instructions like "apply via..." but it's about interview. Might be okay to keep. However "Additional Information" includes EEO which we must remove. We'll keep the non-EEO parts: "Meriton is an Equal Opportunity Employer." is EEO, remove. The rest about reasonable accommodations is also EEO-related; remove. So we can drop the Additional Information paragraph entirely. We should keep Interview Process maybe. We should also keep Salary ranges line? It's not Pay section because no specific numbers; it's just statement that salary ranges depend on qualifications etc. According to rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting does not state specific pay or schedule. So we should not create Pay or Schedule sections. The salary line is generic; we could include it under About the role? But it's