IT Specialist II

About the role

Meriton is a national team of experts driving HVAC innovation through a network of high‑performing companies. The IT Specialist II ensures proper computer, software, and network operation so that end users can accomplish business tasks across all business units. This position takes service‑desk calls on a shift basis, provides support, training, and access management, and is responsible for the build, deployment, maintenance, and tracking of all IT equipment. The specialist also assists in developing technology strategies aligned with business operations and must communicate effectively with both technical and non‑technical audiences.

Responsibilities

• Set up new user equipment and accounts, including deployment and license management.
• Train end users in the use of equipment and software.
• Diagnose and respond to support tickets, incoming calls, emails, and walk‑up requests; track and monitor problems to ensure timely resolution and follow‑up.
• Provide in‑person support and remote support for remote workers.
• Support Apple products (MacBook, iPad, iPhone) and Microsoft products (Windows, Office, Office 365) as well as various vendor applications.
• Diagnose and resolve issues with Apple hardware and software, including desktops, laptops, portable Macintosh systems, and mobile devices.
• Configure and support iPhone and iPad devices.
• Assist staff with audio/video conference support for presentations and meetings.
• Maintain cyber‑security practices, including anti‑malware, threat management, vulnerability management, and anti‑phishing technologies.
• Interact with vendors to facilitate repairs of hardware such as printers and laptops.
• Manage inventory of hardware and software assets.
• Support development and implementation of new computer projects, hardware installations, and software rollouts.
• Perform system administration for various enterprise tools and platforms.
• Configure, maintain, and upgrade hardware and software systems.
• Manage moderate‑scope projects such as design and implementation, system migrations, and MDM deployments.
• Evaluate products and IT processes and recommend changes.
• Document IT processes, workflows, and produce system documentation as needed.
• Occasional travel to branch office locations may be required.

Requirements

• Minimum 2 years of experience in an IT services support role.
• Associate degree preferred.
• macOS experience required; iOS experience preferred.
• Intune experience preferred.
• Microsoft (MCP) Certification and/or ITIL fundamentals level preferred.
• Familiarity with PowerShell required.
• Office 365 administration preferred.
• Azure and Windows Server experience preferred.
• MSP experience preferred.
• Knowledge of TCP/IP – LAN, WAN, WLAN, and VLAN technologies.
• Knowledge of Microsoft Active Directory infrastructure.
• Familiarity with IP telephony and cell‑phone technology.
• Excellent analytic and problem‑solving skills.
• Capable of working independently with minimal supervision.

Key Competencies

• Language Skills: Read and comprehend simple instructions, short correspondence, and memos; write correspondence; present information effectively in one‑on‑one and small‑group situations.
• Operating Skills: Prioritize tasks, organize work to meet deadlines, simplify processes to maximize workflow.
• Behavior Skills: Manage people and situations during conflicts, seize opportunities to complete goals.
• Reasoning Ability: Apply common sense to follow written, oral, or diagram instructions; handle problems with multiple variables; maintain mental stamina for problem solving and task prioritization.
• Personal and Interpersonal Skills: Build relationships with customers through effective verbal and written communication; demonstrate dedication to customers, manufacturers, and peers; listen actively; negotiate with minimal noise while managing stress; act with integrity, trust, and self‑awareness; seek feedback and improve.

Physical & Environmental Requirements

• Work primarily in an office environment with occasional field work.
• Regular use of computer keyboard, telephone, and general office equipment.
• Frequent standing, walking, and sitting; occasional climbing, balancing, stooping, kneeling, crouching, or crawling.
• Ability to regularly lift and/or move up to 25 lb and frequently lift and/or move up to 50 lb.
• Vision requirements include close, distance, peripheral, depth perception, and ability to adjust focus.