IT Specialist

About the Role

Sphinx builds software to solve complex national security problems in Space. Founded by engineers and technologists with deep experience across commercial and defense technology, we’re focused on building modern, scalable products with an emphasis on open source technologies. As an IT Specialist, you will work alongside our IT Manager to maintain and enhance our internal IT infrastructure, handling MDM asset management, internal account access, and vendor management while ensuring security and compliance.

Responsibilities

• Technical Support
  • Provide Tier 1 and 2 technical support for employees across macOS, Linux, and cloud-based applications such as Okta, Google Workspace, and Slack.
  • Troubleshoot hardware, software, networking, access, and account-related issues.
  • Manage and resolve support requests through Jira Service Management.
• Identity & Access Management
  • Administer user accounts throughout the employee lifecycle.
  • Perform onboarding, role changes, and offboarding activities.
  • Manage user access in Okta and Google Workspace.
  • Maintain adherence to least-privilege and security best practices.
• Device Lifecycle Management
  • Provision, configure, deploy, maintain, and retire company-issued devices.
  • Assist with enrollment, software development, and troubleshooting for Apple devices.
  • Coordinate repairs, warranty claims, and replacement hardware.
  • Assist with Mobile Device Management using JAMF Pro.
  • Handle shipping and receiving of technology assets.
• Security & Compliance
  • Follow established security policies and operational procedures.
  • Assist with endpoint security, device compliance, and access reviews.
  • Promote security best practices throughout the organization.
  • Support compliance through documentation and operational procedures.

Requirements

• 5+ years of experience in an IT Support/IT Administrator or similar end-user support role.
• Experience administering macOS in a business environment.
• Experience administering Google Workspace.
• Basic administration experience with Okta or another identity provider (IdP).
• Experience with Atlassian (JIRA, Jira Service Management, or similar ITSM platforms).
• Experience managing endpoint devices using Mobile Device Management platforms (Jamf Pro preferred, Kandji).
• Strong understanding of device lifecycle management.
• Strong understanding of employee lifecycle management.
• Experience managing hardware inventory and asset tracking.
• Excellent communication skills and ability to work in a collaborative environment.
• Ability to work independently while managing multiple priorities.
• Strong troubleshooting and problem-solving abilities.
• Demonstrated commitment to security best practices.
• Ability to thrive in ambiguous environments.

Location

This hybrid role requires a regular presence in Colorado Springs, CO.

Pay

This role offers a base salary between $82,261 - $105,000.

Benefits

• Competitive salary and meaningful equity ownership.
• Profit sharing.
• Employer 401(k) contribution.
• 100% employer-covered medical, dental, and vision insurance for you and your dependents.

Clearance Eligibility

This position requires eligibility to obtain and maintain a U.S. security clearance. Applicants must be a U.S. citizen or national, U.S. lawful permanent resident (green card holder), Refugee under 8 U.S.C. 1157, or Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.