IT Specialist

Our client operates in the financial technology sector, providing a platform that enables digital brands, financial institutions, and fintech companies to deliver consumer financial products quickly. It offers a suite of credit and identity monitoring tools, privacy protection services, and a financial advertising marketplace accessible via embeddable widgets or API. The organization supports its customers in generating revenue and increasing engagement while helping millions of consumers reach their financial goals. It operates as a remote-first company within a fast-growing fintech environment.

About the Opportunity

The IT Specialist role is responsible for maintaining the organization's IT operations by addressing daily technical issues, provisioning devices and accounts, and supporting core systems. This position plays a key role in facilitating smooth technology use across the company and contributes to operational efficiency by supporting system integrations and migrations. The role requires problem-solving skills and adaptability in a dynamic, small team setting.

Responsibilities

• Resolve employee IT requests via Slack, Jira, and other channels
• Provision laptops, user accounts, access, and SaaS applications for onboarding, offboarding, and role changes
• Build and maintain automations, integrations, and custom connections between business systems
• Support mergers and acquisitions system migrations by consolidating tools and retiring duplicate services
• Document processes, identify recurring issues, and improve the employee IT experience

Requirements

• At least 1 year of IT support, Help Desk, or Desktop Support experience (including internships)
• Experience supporting macOS, Windows, Google Workspace, Microsoft 365, and common SaaS applications
• Strong troubleshooting, communication, and customer service skills
• Ability to work independently and adapt to shifting priorities in a small team
• Familiarity with AI tools to enhance work efficiency

Pay

• Base salary starting at $70,000, depending on experience
• Full-time compensation includes an Incentive Stock Option grant, subject to Board approval

Benefits

• Full medical, dental, and vision insurance with premiums fully covered for employees and 70% for dependents
• Unlimited paid time off and sick leave plus 14 company holidays
• 100% 401(k) match up to 4% with immediate vesting
• Competitive parental leave for all parents
• $1,000 subsidy for remote office setup
• $100 monthly subsidy for wifi and cell phone expenses
• Summer Fridays with half-day Fridays from late May to end of August
• Commuter benefits for employees working in New York City or San Francisco offices