IT Specialist

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

About the role

The IT Specialist will provide day-to-day technical and operational support for our client in areas such as conference room technology, hardware and asset management, office moves, and other technology-related services. This role is hands-on and requires professionalism, dependability, strong customer service skills, and a "no job too big or small" attitude. The ideal candidate is detail-oriented, adaptable, and team-focused, with a can-do attitude and the ability to support both technology and logistical needs. While technical troubleshooting is part of the role, the emphasis is on ensuring smooth office operations and delivering reliable, client-focused service.

Responsibilities

• Provide office support, including deskside assistance, conference room technology setup, and general IT services, with a positive, can-do approach.
• Assist with office moves, including disconnecting, reconnecting, and setting up equipment in new locations.
• Manage and maintain hardware inventory, ensuring accurate tracking and timely distribution.
• Monitor, maintain, and update the support ticket queue to ensure timely resolution of all requests.
• Perform routine hardware checks on printers, copiers, and other equipment.
• Assist with troubleshooting and resolving issues on desktops, laptops, printers, phones, and peripherals.
• Support hardware deployments, software installations, and equipment swaps.
• Respond to end user requests via phone, email, or ticketing system in a timely and professional manner.
• Communicate effectively with client staff and team members regarding timelines, updates, and challenges.

Requirements

• High School Diploma or equivalent.
• Minimum of 1 year of professional experience (client-facing support preferred).
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently while maintaining a collaborative, team-player mindset.
• Working knowledge of Microsoft Office (Outlook, Word, Excel).
• Ability to lift 40 lbs or more and move equipment on carts up to 100 lbs.
• Comfortable with physical activity including walking, bending, kneeling, and standing for extended periods.

Pay

The compensation range for this role is $25.00 to $28.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)