IT Specialist

Responsibilities

• Provide CONNECTIONS user support via in-person, email and telephone
• Provide direct, on-site instruction to individual users and small groups
• Provide instruction on newly released functionality
• Deliver presentations to line staff
• Monitor compliance with data entry requirements
• Review training materials
• Provide technical assistance with data warehouse

Requirements

• 36 months of experience providing IT support to users.
• 36 months of experience providing implementation support services.
• 18 months of experience providing onsite systems support in a child welfare environment.
• 18 months of experience in training staff in a child welfare application.
• Bachelor's Degree required (or equivalent in Computer Science, Computer Information Systems, Information Systems or a closely related field).

Required Documentation: Résumé, Copy of Candidate Identification (i.e., Driver's License/Green Card/Visa and Passport if applicable), Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.).