IT Specialist

About the role

This is a 24-month contract position supporting the State of New York OCFS via the CONNECTIONS system. Day-to-day duties include in-person, email, and telephone support; on-site instruction to users and small groups; training on new functionality; presentations to line staff; monitoring data-entry compliance; reviewing training materials; and providing technical assistance with the data warehouse.

Responsibilities

• Provide CONNECTIONS user support via in-person, email, and telephone.
• Deliver direct, on-site instruction to individual users and small groups.
• Provide instruction on newly released functionality.
• Deliver presentations to line staff.
• Monitor compliance with data entry requirements.
• Review training materials.
• Provide technical assistance with the data warehouse.

Mandatory Qualifications

• 36 months of experience providing IT support in a Child Welfare environment (child protective, foster care / permanency, or preventive services).
• 36 months of experience providing implementation support services for new application builds in a child welfare environment.
• 36 months of experience providing on-site user support for a large-scale (15k+ users) distributed child welfare application.
• 36 months of experience working on a large-scale (15k+ users) rollout, from needs assessment through production rollout and ongoing support.
• Bachelor’s degree in Computer Science, Computer Information Systems, Information Systems, or a closely related field.

Required Documentation

• Résumé
• Copy of Candidate Identification (e.g., Driver’s License, Green Card, Visa, and Passport if applicable)
• Any documents referenced in the above requested qualifications (e.g., professional certifications, degrees)