IT Specialist

Key Responsibilities

• Provide first-line technical support to employees for hardware, software, network, and peripheral issues, ensuring timely resolution to minimize downtime and maintain productivity.
• Install, configure, maintain, and troubleshoot workstations, servers, printers, and other IT equipment and systems.
• Monitor and support network infrastructure, security measures, backups, and system performance to ensure reliability and data integrity.
• Collaborate with the IT Systems Manager and cross-functional teams (including Engineering, Production, and Operations) on IT projects, system upgrades, and process improvements.
• Manage user accounts, access permissions, software deployments, and documentation while educating team members on best practices for IT security and usage.
• Respond to and track support requests through ticketing systems, prioritizing issues with a focus on responsiveness and clear communication.
• Perform routine maintenance, updates, patches, and preventive measures to optimize IT resources and proactively address potential problems.
• Absorb inventory management of IT assets, vendor coordination, and implementation of new technologies to support business needs.
• Contribute to continuous improvement initiatives in IT processes, security compliance, and overall infrastructure efficiency.

Qualifications

• Minimum 2-3 years of experience in IT support, help desk, or systems administration, preferably in a manufacturing or fast-paced business environment.
• Strong knowledge of Windows operating systems, Google Workspace, networking fundamentals, and common hardware/software troubleshooting.
• Experience with ERP systems, cloud services, cybersecurity best practices, and basic scripting or automation is a strong plus.
• Excellent verbal and written communication skills with a customer-service mindset; ability to explain technical concepts clearly to non-technical users.
• Self-starter with strong problem-solving, organizational, and multitasking abilities; able to take ownership of issues and see them through to resolution.
• Hands-on mindset and willingness to support both office and production floor environments.
• Automotive or manufacturing industry experience is a plus.

Benefits

• Competitive salary based on experience. ($60,000-$80,000 per year)
• 80% company-paid health, dental, and vision plans effective the 1st of the month after your start date.
• 100% company-paid life insurance and short-term disability plans.
• 401(k): Full match up to 4% salary, eligible after 90 days of employment.
• Student loan repayment program.
• Annual product allowance.
• Onsite fitness center, open 24/7.
• All major holidays off and paid (9 days per year).
• Paid time off and parental leave.
• Employee profit-sharing plan: Up to 5% of salary as bonus possible, based on financial performance.