IT Specialist

Ann Arbor, MI

About the role

We are seeking a skilled and self-motivated IT Specialist to be the primary contributor managing our organization’s IT infrastructure. The ideal candidate will possess technical expertise in Microsoft Office 365 administration, Hyper-V virtualization, Veeam backup solutions, and phone systems, and bring a proactive approach to both strategic planning and hands-on implementation to ensure optimal performance and reliability.

Responsibilities

• Microsoft Office 365 Administration: Manage and administer Microsoft Office 365 services, including Exchange Online, SharePoint, OneDrive, and Teams. Ensure seamless integration and compatibility of Office 365 applications within the organization.
• Hyper-V Virtualization: Oversee the deployment, configuration, and maintenance of virtual machines using Hyper-V. Optimize virtualization infrastructure for efficiency and resource utilization.
• Veeam Backup: Implement and manage Veeam backup and recovery solutions to ensure data integrity and availability. Regularly test and update backup procedures to mitigate data loss risks.
• Phone System Management: Administer and maintain the organization’s phone system, ensuring reliable communication channels. Collaborate with vendors to implement updates, upgrades, and troubleshoot issues.
• Help Desk Operations: Serve as the primary point of contact for IT support, resolving technical issues in a timely manner. Implement and enforce best practices for incident management and service request fulfillment.
• End User Support: Provide support and training to end-users on IT systems and applications. Proactively address end-user concerns to improve user experience and satisfaction.
• Security and Compliance: Implement and enforce security measures to safeguard the organization’s IT assets. Ensure compliance with relevant regulations and industry standards.
• Budgeting and Procurement: Manage IT budget and recommend cost-effective solutions. Evaluate and procure IT hardware, software, and services.
• Team Collaboration: Demonstrate a positive attitude and willingness to collaborate with team members. Take initiative to support colleagues and contribute to a positive work environment.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Specialist or similar role.
• Expertise in Microsoft Office 365 administration and Hyper-V virtualization technologies.
• Experience with Veeam backup solutions.
• Knowledge of phone systems and telecommunication technologies.
• Strong problem-solving and decision-making abilities.

Preferred Qualifications

• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Windows Server – Hyper-V
• Veeam Certified Engineer (VMCE)