IT Specialist
Tech Overview
The IT Specialist I/II plays a crucial role in supporting clients and managing data center infrastructure for a fast-growing IT Management Company based in West Palm Beach, FL. The ideal candidate will have a strong background in multiple IT disciplines and enjoy working with both internal networks and development teams.
Tech Skills Required
- Windows 7 and up
- Active Directory including Group Policy, DNS, DHCP
- Smartphones such as Android and iPhones
- Network printers
- Wireless
- Windows Server
- Microsoft 365
- Firewalls
- Switches
Responsibilities
The IT Specialist is expected to handle support tickets with a high level of competency and independence. They must be comfortable working with data centers, clients, internal networks, and development teams. The role requires strong technical skills and a focus on customer service, problem-solving, goal setting, quality, and time management.
Qualifications
- Excellent customer service skills
- Strong technical skills in multiple IT disciplines
- Experience with help desk and networking support
- Understanding of hardware and software
- Ability to troubleshoot client issues calmly and manage timelines
- Networking or Microsoft Server related certification
- Previous MSP or consulting experience (not required)
Company Culture
We are a Microsoft partner, using 80% Microsoft products including Azure, MS 365, AD, Windows Servers and workstations, IIS, SQL Server and SharePoint. We also work with Apple technologies, VMWare, VEEAM and various mobile devices. We manage our clients' networks using remote management tools. We are committed to caring for our employees and clients, providing a drama-free work environment, and fostering a team of professional, results-driven individuals.