IT Solutions Delivery Lead

Duties And Responsibilities

• Analyze complex problems and translate them into clear, actionable goals and strategic plans.
• Collaborate with stakeholders to build and support compelling business cases, including analysis, process documentation, and action plans to ensure project success.
• Lead solution delivery by defining business requirements, providing technical guidance, creating actionable plans, and executing seamless implementation paths.
• Work with leadership and stakeholders to prioritize work based on business impact and strategic alignment.
• Leverage a deep understanding of user experience, particularly in a legal environment, to identify and address unique technical challenges.
• Partner with operational teams and IT Solutions Delivery Analysts to ensure technology initiatives are closely aligned with business objectives.
• Engage with external vendors to resolve product inquiries, conduct technology assessments, and participate in design and architecture reviews.
• Proactively identify unknowns and potential blind spots in technical implementations.
• Emphasize user experience and the quality of solutions over speed of delivery.
• Stay informed about emerging technologies and trends that support the firm’s long-term technology strategy.
• Manage pilot programs and firmwide rollouts of new technologies, ensuring readiness and effectiveness.
• Advise on project management implications throughout the initiative lifecycle, including strategy development, readiness assessment, training, and communication planning.
• Communicate technical and business concepts clearly and effectively to both technical and non-technical audiences across various levels of the organization.

Required Education and/or Experience

• A Bachelor’s degree
• A minimum of 7 years of experience leading complex, high-impact, cross-functional technology implementations.
• A minimum of 7 years of experience in project management, business analysis leadership, or implementation leadership for enterprise-level technology initiatives.
• Experience delivering large-scale, high-user-impact solutions—whether in software, infrastructure, or hybrid implementations.
• A proven track record of contributing to the improvement of processes, methodologies, and delivery frameworks.
• Strong knowledge and hands-on experience with project management principles, tools, and methodologies (e.g., Smartsheet, Asana, Microsoft Project).
• Demonstrated strategic and creative problem-solving abilities, including the design of efficient systems, performance metrics, and decision-making tools.
• Exceptional collaboration and influencing capabilities.
• Experience preparing and delivering executive-level presentations.

Preferred

• A Master’s Degree
• Consulting experience
• Legal industry experience
• Professional services experience