IT Solution Manager

About the role

Dow has an exciting opportunity for an Azure Solution Manager and a Software Engineer located in Midland, MI or Houston, TX. The successful candidate will serve as a technical leader responsible for the end-to-end architectural design and strategic implementation of our most complex and high-profile innovative data initiatives. This role requires deep technical mastery to support, build, and enhance Dow’s Azure Databricks Lakehouse Platform.

Responsibilities

• Lead the end-to-end technical design and scoping of high-impact projects.
• Translate ambiguous business challenges into clear, efficient, and scalable solutions with robust architectural blueprints.
• Serve as a primary technical mentor for Associate and mid-level Platform Engineers, elevating the team's overall skillset.
• Architect and deliver advanced Azure cloud data solutions that optimize performance and cost through scalable architectures, efficient resource utilization, and proactive resolution of complex bottlenecks—ensuring reliability, agility, and minimal compute expense.
• Work closely with the Senior Solution Manager to evaluate new technologies, define work processes, and make strategic decisions that align data platform capabilities with the company's long-term IT and corporate strategies.
• Partner effectively with a wide range of data professionals—including Data Engineers, Data Scientists, AI/ML Engineers, and Business Analysts—as well as non-technical business partners to define requirements and deliver data products that meet high-stakes analytical needs.
• Fulfill service or practice manager responsibilities for IT, following the ITIL framework to deliver value.
• Analyse business and functional requirements; map user journeys, UX, and user stories to enhance employee and customer experience.
• Own end-to-end lifecycle—design, architecture, integration (buy vs. build), development, testing, adoption, and retirement.
• Support both waterfall and agile methodologies; ensure successful implementation and user adoption.
• Define supplier and team support models; monitor SLA, OLA, and KPI compliance and act on deviations.
• Carefully coordinate with other managers for end-to-end process integration and optimization.
• Define improvement and innovation roadmaps; assess resources, technology, and investment needs.
• Foster a community of solution experts and act as a domain thought leader.
• Assist with workload analysis, capacity planning, and lifecycle cost management.
• Partner with stakeholders to support M&A activities as needed.

Qualifications

• A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant or 8 years of relevant experience in lieu of a Bachelor's degree.
• Minimum of 5 years of professional experience in Platform Engineering, Software Engineering, or a closely related field.
• The ability to work legally in the United States.
• No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.