IT Solution Analyst

Job Title : IT Solution Analyst Location : 3500 Blake St., Denver, Colorado, United States of America, 80205 (hybrid) Duration: 12+ months on W2 (High possibility of conversion to FTE) There are 3 available shifts to cover 24/7 operations Shift 5 - Wed-Sat: 6:00 AM-4:00 PM (Sunday, Monday, Tuesday off) Shift 6 - Wed-Sat: 2:00 PM-12:00 AM (Sunday, Monday, Tuesday off) Shift 8 - Mon-Thu: 8:00 AM-6:00 PM (Friday, Saturday, Sunday off) Despite which shift you choose, you may still be required to cover those on other shifts Project Overview Earlier this year, Incident Management and Change Management were merged into a new Service Availability Lead function. The team is responsible for change, risk, and incident management to support 24x7 network operations. Three contractors are being added to address bandwidth and coverage gaps. Typical Day Review and scrub ServiceNow change requests, lead CAB and Technical CAB calls, assess risk, approve changes, support incident management activities, guide Technical Operations Center technicians, communicate with business stakeholders, and coordinate remediation during outages. Approximately 70% change/risk management and 30% incident management. Team & Environment Highly collaborative. Resources support five existing Service Availability Leads, Technical Operations Center staff, engineers, project managers, business stakeholders, and vendors. Role requires constant interaction across many upstream and downstream teams. Required Skills & Qualifications 5-10 years of experience preferred; exceptional candidates with 3-4 years may be considered. Strong change management, risk management, and incident management experience. Network Operations Or NOC Experience Strongly Preferred. Ability to understand technical network risks, change approvals, peer reviews, backout plans and incident response. Confident communicator capable of leading large CAB calls and incident bridges. Quick thinker with strong initiative, adaptability, urgency, and resilience. Comfortable working in a fast-paced operations environment with multiple stakeholders and dependencies. ITIL certification/training preferred. Ideal Candidate Profile Candidate has experience in network operations, incident management, and change management, can confidently challenge risks, communicate with senior leaders, operate effectively under pressure, and rapidly adapt to evolving processes.