IT Site Lead

Responsibilities

• Install, configure, troubleshoot, and maintain end-user hardware (Windows, macOS, and Linux) and peripherals for staff in the Provo office.
• Handle day-to-day Google Workspace tasks for office staff, such as user access changes, onboarding/offboarding of accounts, MFA compliance, group membership, and shared drive permissions, working within the structure already in place.
• Maintain the office network and servers (switches, wireless, VPN, NAS) and resolve connectivity issues as they come up.
• Implement and maintain endpoint management, including security, MFA, patching, and access controls for the office, following company security policy.
• Aid in developing and enforcing local IT policies and procedures, incident response, and industry best practices (ITSM) where applicable.
• Maintain inventory, lifecycle of hardware assets in the office, and remote, including procurement, tagging, labelling, documenting chain of custody for sensitive equipment, and decommissioning hardware as needed.
• Conduct software audits to identify unused or over-deployed licenses and follow-up to reduce cost and environment complexity.
• Run onboarding and offboarding for new hires in Provo, and remote locations, including provisioning of hardware, recovering equipment, re-provisioning, and coordinating with stakeholders in a thorough and timely manner.
• Provision and manage SaaS application access for local staff (SSO, license assignment, role and permission setup), working within the access models already defined.
• Support compliance with company policies in the office, including HIPAA and PHI handling, and partner with Security on audits and remediation as needed.
• Triage and resolve service desk tickets for office staff, escalating where appropriate and documenting fixes for the team.
• Maintain documentation and evidence for access-related requests.
• Contribute to evaluations of new tools and services by gathering local requirements and supporting rollouts in the office.
• Ensure changes follow established change management procedures, and offer best-practice guidance for aligning IT services with business needs.

Skills and Experience

• 4+ years in an IT support, systems administration, or service desk role with progressive responsibility.
• Working knowledge of the Google Workspace admin console for user, group, and access management.
• Comfortable supporting a mixed Windows / macOS / Linux fleet, mobile devices such as Android and iOS, telecommunications & conference hardware, and troubleshooting at a hardware/software level when needed.
• Practical understanding of information security, including identity and access management, endpoint security, and patching discipline.
• Experience working in a HIPAA- or otherwise compliance-regulated environment is a strong plus.
• Excellent communication skills, demonstrating the ability to tailor communication style depending on the audience (technical and non-technical stakeholders) clearly, adjusting language as needed.
• Time management and self-directed, and comfortable owning problems end-to-end without close oversight.
• Certifications related to responsibilities of this role are a plus.
• Comfortable leading the IT response to identity-driven threats including suspicious login attempts/activity, and access anomalies is a plus.
• Experience with project tracking or ticketing tools (e.g., Jira, ServiceNow, Zendesk) is a plus.