IT Shop Floor Specialist

Brief Role Description

This role plays a critical role in ensuring the secure and efficient operation of IT systems on the manufacturing shop floor at the Chattanooga Plant. This position is responsible for defining, documenting, and validating IT manufacturing processes, maintaining system integrity, and ensuring compliance with cybersecurity standards and ISO 9001 quality management system documentation.

Responsibilities

• Define, document, and validate IT Manufacturing processes.
• Prioritize and follow up on tasks, project milestones, and problem management items.
• Ensure adherence to technical, process, and ISO 9001 documentation.
• Represent Shop Floor IT as the Industrial Cyber Security Officer.
• Maintain endpoint security, antivirus definitions, patching, and domain integration.
• Manage system configurations using Microsoft Configuration Manager.
• Ensure uptime and integrity of IT Manufacturing-supported equipment and applications.
• Monitor IT Manufacturing clients and other infrastructure.
• Monitor VW IT Manufacturing ticket queues, work tickets to resolution, document all activities, and update the knowledge database as appropriate.
• Escalate issues to appropriate internal/external support groups when necessary.
• Identify solutions that support business process maturity or improvement.
• Work on assigned projects and meet delivery milestones and deadlines.
• Manage IT Manufacturing hardware and related parts, including documenting incoming/outgoing items, proper storage, staging, testing, configuration, and handover repairs to 3rd parties.
• Create and maintain technical documentation.
• Repair and resolve issues with IT Manufacturing hardware and software.
• Document and understand technology solutions for specific production areas (e.g., Body shop, Paint shop, Assembly shop, Battery).

Qualifications

• Required: 3-5 years of professional work experience in an IT-related field. Associate degree in MIS, Computer Science, or related.
• Preferred: Bachelor’s degree in a related field.
• Knowledge of manufacturing production, logistics, and production quality processes.
• Proven experience in a leadership role overseeing IT operations within manufacturing.
• Project management abilities.
• Willingness to work on Quarterly Rotational Shifts.
• Preferred: Additional certifications such as CompTIA Security+, Knowledge of automation equipment and technology from Intec, Fanuc, Zeiss, Siemens, F.EE, MMS, VW FIS, Microsoft Configuration Manager Knowledge, CompTIA A+ and Network+ certifications.

Benefits

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.