IT Services Help Desk Technician - Part Time

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About the role

NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.

Responsibilities

• Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Perform PC and Mac hardware and software troubleshooting, repair, and maintenance
• Aid with Microsoft 365 administration, including user management, basic security settings, and application configuration
• Execute data recovery and loss prevention tasks
• Upgrade and install software, ensuring compatibility and optimal performance
• Perform network installation and maintenance (wired, wireless, LAN, WAN)
• Manage virus protection and Spyware/Adware removal
• Enhance security solutions for home and small business technology
• Deliver one-on-one training for customers on various technology topics
• Collaborate with Senior Technicians, seeking guidance and support when needed

Requirements

• Associate's degree in a technology-related field, or equivalent experience
• Minimum of 2 years of experience providing technical support
• Knowledge of PC troubleshooting and repair
• Strong communication and customer service skills
• Familiarity with Windows OS and experience with Mac and Apple products
• Knowledge of Office suite (Word, Excel, PowerPoint, and Outlook)
• Valid driver's license and clean driving record
• Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
• A+, Network+, or other relevant certifications