Help Desk Technician (Part Time)

About the role

XIT Staffing, a division of Xerox, is seeking a part-time Help Desk Support Technician to serve as a key liaison between our team and the MITs department. This role is responsible for delivering high-quality desktop support, imaging laptops, and resolving hardware and software issues to enhance user productivity.

Responsibilities

• Deliver high-quality desktop support, imaging laptops, and resolve hardware and software issues to enhance user productivity
• Act as a liaison between internal teams and MITs to ensure timely resolution of technical issues
• Image and deploy laptops and other endpoint devices
• Provide desktop support, diagnosing and resolving hardware/software problems
• Maintain and install IT equipment to ensure operational efficiency
• Troubleshoot issues to minimize downtime and improve system reliability
• Collaborate with IT peers to foster a productive and supportive work environment
• Apply Azure knowledge to support identity, access, and cloud-based services
• Escalate and advocate for resolution of complex cases with internal stakeholders

Requirements

• High school diploma and 1+ year of related experience
• A working knowledge of Microsoft Azure
• The confidence to challenge internal teams constructively when addressing support cases