IT Services Administrator

About the role

The IT Services Administrator plays a crucial role in providing IT support to internal customers at Abrigo. Abrigo is a leading provider of compliance, credit risk, and lending software solutions used by financial institutions to manage risk and drive growth.

Responsibilities

• Deliver white glove service to internal customers of varying technical ability across multiple office locations both in person and through remote support tools.
• Effectively translate technical concepts into easy-to-understand language to assist non-technical customers.
• Maintain the Abrigo service desk ticketing system and service channels to address Tier 2 & 3 technology issues in a timely fashion.
• Support escalation from IT Service Specialist team members as needed.
• Administer and maintain Microsoft 365 and Entra ID environments, including user management, configuration, and system health.
• Lead and execute medium to high level projects within the full Microsoft Admin Suite, Entra ID, Intune, and other Enterprise Applications.
• Configure, manage, and support our internal VoIP solution.
• Configure, manage, and support our internal MDM solutions for remote management of assets, both Windows and Mac.
• Utilize PowerShell or other scripting tools to automate provisioning, administrative tasks, and operational workflows.
• Communicate and assist with external vendor relations to evaluate, test, implement, and configure new solutions and tools.
• Train and mentor IT Service Specialist(s) on IT fundamentals and knowledge transfer as needed.
• Possess strong troubleshooting skills across hardware, software, and SaaS environments.
• Manage multiple tasks simultaneously and stay organized while working on several projects or tasks at once.
• Show initiative in solving problems and actively seeks opportunities for growth.
• Document issue resolution and maintain working documentation as needed.
• Lead and complete projects in a timely manner, hitting or exceeding candidates with Microsoft 365 and/or Azure certifications are preferred.
• Work extended and flexible hours, including evenings and weekends on an occasional basis.

Requirements

• 3+ years of experience in an IT support, system administration, or similar role.
• 2+ years of experience administering Microsoft 365, Active Directory and Entra ID.
• Experience administering and supporting enterprise IT systems and platforms.
• Strong troubleshooting skills across hardware, software, and SaaS environments.
• Ability to follow and improve defined IT and Security standard operating procedures.
• Ability to work both independently and collaboratively as part of a team, demonstrating excellent interpersonal and customer service skills.
• Strong ability to show initiative in solving problems and actively seeks opportunities for growth.
• Excellent organizational skills and the ability to work with a diverse user base.
• Proven experience to lead and complete projects in a timely manner, hitting or exceeding candidates with Microsoft 365 and/or Azure certifications are preferred.
• Must be able to lift and move equipment up to 50 pounds.

Qualifications

• Proven experience leading and completing projects in a timely manner, hitting or exceeding candidates with Microsoft 365 and/or Azure certifications are preferred.
• Must be able to lift and move equipment up to 50 pounds.

Skills

• Microsoft 365 and/or Azure certifications are preferred.

Benefits

• To be part of the Heart & SOUL of a winning company with an inspiring mission.
• The opportunity to Make Big Things Happen.
• A competitive salary along with full health benefits with an HSA option.
• A flexible PTO and bank holidays.
• A 401(k) plan and company match.

Pay

Market competitive total rewards package.

Schedule

In-office based in Raleigh, NC and will report to the Manager of IT Services.