IT Service Manager

About the role

This is a full-time, on-site role for a Service Manager working in low voltage and IT related services located in Philadelphia, PA. The Service Manager will oversee daily operations, ensuring efficient, effective service delivery and follow up.

Responsibilities

• Supervise and coordinate service technicians
• Manage client relationships
• Implement service policies
• Ensure customer satisfaction
• Respond to service inquiries
• Troubleshoot technical issues
• Maintain service records
• Work directly with the owner of OhmComm

Required Qualifications

• Experience in IT and technology (low voltage) systems
• Skills in managing teams and coordinating service technicians
• Ability to handle customer service and client relationships
• Proficiency in technical troubleshooting and problem-solving
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Experience in project management is a plus
• Experience with ConnectWise preferred
• Ability to work after hours and weekends expected when needed

Benefits

• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off