IT Service Desk Technician - SDI Corp

Duties

• Answering help desk calls
• Tracing software & hardware issues
• Entering and monitoring work orders/resolutions
• Assigning work orders, following up on status, and communicating status to users
• Handling requests and verifying requested information with managers, tracking progress
• Aiding in the installation and configuration of PC's, laptops, and peripherals
• Processing new user requests and termination requests
• Supporting retail equipment - ATMs, printers, cameras, scale interface
• Periodically traveling to remote locations to assist other IT technicians

Qualifications

• Associate degree or equivalent technical work experience
• CompTIA Certifications A+, Security+, Network+, or Server+
• Knowledge of various versions of Microsoft Windows and Office
• Knowledge of Microsoft Active Directory and Exchange (preferred)
• Timely communication and compliance with policies and procedures

Skills

• Excellent problem-solving skills
• Work well in a team environment
• Positive attitude and highly motivated
• Team player with excellent communication skills
• Customer service oriented

Benefits

• Energetic, detail-oriented, and organized
• Flexible work schedule

Pay

TBD

Schedule

Flexible