IT Service Desk Specialist / Onsite in Greenwich, CT

About the role

The IT Service Desk Specialist will provide hands-on technical support to executives and employees while maintaining the technology infrastructure that powers one of the world's largest shipping organizations.

Responsibilities

• Provide white-glove IT support to executives, VIP users, and office personnel
• Troubleshoot desktop hardware, laptops, printers, mobile devices, and audio/video conferencing equipment
• Manage user accounts, permissions, and access within Active Directory and Azure Active Directory
• Install, configure, and support Windows 11, Microsoft 365, Teams, and other standard business applications
• Support and manage corporate mobile devices, including iPhones and iPads
• Maintain hardware inventory and assist with asset lifecycle management
• Collaborate with the Global IT Service Delivery team to support users across international offices during overlapping business hours
• Coordinate with local IT vendors for equipment repairs and service requests
• Document technical procedures, troubleshooting guides, and knowledge base articles
• Ensure compliance with SOX requirements, IT security standards, and company policies

Requirements

• 2–3+ years of experience in an IT Service Desk, Desktop Support, or Help Desk role
• Experience providing hands-on desktop and end-user technical support in a Windows environment
• Strong knowledge of Active Directory, including user account management, organizational units, and permissions
• Experience supporting Microsoft Windows 11, Microsoft 365, Teams, and standard business applications
• Experience with Azure Active Directory, Microsoft Intune, and Microsoft 365 Administration
• Experience supporting mobile devices including iPhones and iPads
• Strong troubleshooting experience with laptops, desktops, printers, audio/video conferencing systems, and office hardware
• Familiarity with ITSM and IT Asset Management tools such as ServiceNow or similar platforms
• Basic understanding of networking concepts and connectivity troubleshooting
• Experience supporting executive leadership and VIP users
• Experience managing hardware inventory and lifecycle processes
• Experience working with external IT vendors and service providers
• Knowledge of SOX compliance, IT security standards, and enterprise IT policies
• Experience documenting IT procedures and maintaining technical knowledge bases
• Strong customer service skills with the ability to explain technical concepts to non-technical users
• Excellent organizational, communication, and time management skills
• Self-starter with strong analytical and problem-solving abilities

Qualifications

• BS/BA degree in Computer Science, Information Technology, or related field
• CISSP certification preferred

Skills

• Technical proficiency with Microsoft Office Suite
• Experience with cloud-based services and solutions
• Ability to work independently and as part of a team
• Strong interpersonal and communication skills
• Ability to handle multiple tasks and prioritize effectively

Benefits

• Competitive Base Salary
• Medical Insurance
• Dental Benefits
• Vision Benefits
• 401(k) Plan
• Paid Time Off
• Professional Development Opportunities
• Exposure to Enterprise Infrastructure and Global IT Operations
• Career Growth within an International Organization