IT Service Desk Intern

We need to output HTML fragment with sections: About the role? The posting includes description: "Quartz is seeking one intern to join our IT Service Desk team from June through August 2027. This paid internship offers hands-on experience supporting employees, troubleshooting technology issues, and contributing to IT projects in a professional Service Desk environment. You'll gain practical technical skills, mentorship, and exposure to enterprise technologies while exploring a career in Information Technology." That's about the role. Then "Internship Benefits" list: Competitive pay, Networking and team-building opportunities, Week-long intern retreat in Madison, Wisconsin (June 1-4, 2027), Personality and productivity workshops, including DiSC and Working Genius, Dedicated intern buddy and mentorship support, Mock interview and résumé development workshops, Job shadowing opportunities, Paid volunteer experience, Access to Employee Resource Groups (ERGs). Then "Responsibilities" list: Provide support for Microsoft Windows 11 and Microsoft 365 applications while building technical troubleshooting skills, Manage and resolve support tickets using ServiceNow, Explore automation tools such as Power Automate and PowerShell to support process improvements and operational efficiency, Create and maintain knowledge base articles and user documentation to support self-service solutions, You'll Also Build Knowledge Of Health insurance products and operations, Regulatory requirements, Industry trends and competitive dynamics, Professional communication and workplace best practices, Time management and project prioritization. Then "Qualifications" list: Demonstrate d interest in IT Service Desk or Technical Support as a possible career path (typo: Demonstrate d interest?), Graduate between December 2027 and May 2028, Ability to work 40 hours per week from June to August 2027, Must live within a 1-hour radius of Madison, WI and be willing to travel to headquarters daily from June to August, Attend the summer intern program kickoff and retreat (June 1-4, 2027), and final intern presentation (Late July/Early August), Applicants must be authorized to work for any employer in the United States without requiring work visa sponsorship from Quartz, now or in the future, Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home. Also there is a line: "We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships." This could be part of Benefits or maybe a paragraph. Also "To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check." That's boilerplate? It's not EEO but maybe considered legal; but we should remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The line about background check is maybe legal but not EEO; but it's a condition. Might be considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The background check is legal; likely remove. Also "Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability." That's EEO boilerplate; remove. Also "We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships." This is not boilerplate; it's a benefit/culture statement; we can include maybe in Benefits or as a paragraph under Benefits. Since we already have Benefits list, we could add a paragraph after list. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should only include sections that have real specific content. We have About the role (intro), Responsibilities, Qualifications, Benefits. Possibly also Pay? The posting mentions "Competitive pay" under Benefits but not a specific amount. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state "Competitive pay" as a benefit, but that's not a specific pay figure. However they said "Competitive pay" is a benefit; we could include Benefits section that includes that. Pay section separate would be redundant; we should not create a Pay section unless posting states specific pay. So we will not create Pay section. Schedule: they mention ability to work 40 hours per week from June to August 2027, also retreat dates, etc. That's schedule info; we could include a Schedule section? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state schedule info (40 hours per week, June-August, retreat dates). So we could create a Schedule section with those details. However we already have schedule info in Qualifications (Ability to work 40 hours per week...). Might be better to put schedule info in its own section. But we need to avoid duplication. We could keep schedule info in Qualifications? The instruction: Prefer a few substantive sections over many thin ones. So maybe we keep schedule info within Qualifications or Benefits? But schedule is separate concept. However we already have Qualifications section; adding schedule there may mix. Could create a Schedule section with the schedule details: 40 hours per week June-August 2027, must attend kickoff and retreat June 1-4 2027, final presentation late July/early August, must live within 1-hour radius of Madison WI and travel daily. That seems specific. But we also have "Must live within a 1-hour radius of Madison, WI and be willing to travel to headquarters daily from June to August" which is location requirement; could be part of Qualifications. However we could keep it in Qualifications. We need to decide sections: About the role (intro), Responsibilities, Qualifications, Benefits. Possibly also Schedule? But we can incorporate schedule details into Qualifications (ability to work 40 hours per week, attend kickoff, etc.) and location requirement. That would keep sections fewer. We must not repeat the job title as a heading. The job title is "IT Service Desk Intern". Not used. We must not put Job ID/requisition numbers as headings; none present. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting, except boilerplate removed. Let's list all substantive content: Intro paragraph: "Quartz is seeking one intern to join our IT Service Desk team from June through August 2027. This paid internship offers hands-on experience supporting employees, troubleshooting technology issues, and contributing to IT projects in a professional Service Desk environment. You'll gain practical technical skills, mentorship, and exposure to enterprise technologies while exploring a career in Information Technology." Benefits list: - Competitive pay - Networking and team-building opportunities - Week-long intern retreat in Madison, Wisconsin (June 1-4, 2027) - Personality and productivity workshops, including DiSC and Working Genius - Dedicated intern buddy and mentorship support - Mock interview and résumé development workshops - Job shadowing opportunities - Paid volunteer experience - Access to Employee Resource Groups (ERGs) - We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. (This is a sentence; could be part of benefits.) Responsibilities list: - Provide support for Microsoft Windows 11 and Microsoft 365 applications while building technical troubleshooting skills - Manage and resolve support tickets using ServiceNow - Explore automation tools such as Power Automate and PowerShell to support process improvements and operational efficiency - Create and maintain knowledge base articles and user documentation to support self-service solutions - You'll Also Build Knowledge Of Health insurance products and operations - Regulatory requirements - Industry trends and competitive dynamics - Professional communication and workplace best practices - Time management and project prioritization Qualifications list: - Demonstrate d interest in IT Service Desk or Technical Support as a possible career path (typo: "Demonstrate d interest" maybe should be "Demonstrate interest". We'll keep as is but maybe fix typo? We must preserve ALL substantive information; do not invent or summarize away detail. The typo is part of the posting; we should keep it exactly? Probably we should keep the text as is, but we could correct obvious typo? The instruction: do not invent or summarize away detail. Correcting a typo could be considered altering detail. Safer to keep as is: "Demonstrate d interest in IT Service Desk or Technical Support as a possible career path". - Graduate between December 2027 and May 2028 - Ability to work 40 hours per week from June to August 2027 - Must live within a 1-hour radius of Madison, WI and be willing to travel to headquarters daily from June to August - Attend the summer intern program kickoff and retreat (June 1-4, 2027), and final intern presentation (Late July/Early August) - Applicants must be authorized to work for any employer in the United States without requiring work visa sponsorship from Quartz, now or in the future - Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home. Also there is line: "We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships." Already captured. Also there is line: "To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check." This is legal boilerplate; remove. EEO boilerplate: remove. Now we need to format. We'll output:

About the role

Quartz is seeking one intern to join our IT Service Desk team from June through August 2027. This paid internship offers hands-on experience supporting employees, troubleshooting technology issues, and contributing to IT projects in a professional Service Desk environment. You'll gain practical technical skills, mentorship, and exposure to enterprise technologies while exploring a career in Information Technology.

Benefits

• Competitive pay
• Networking and team-building opportunities
• Week-long intern retreat in Madison, Wisconsin (June 1-4, 2027)
• Personality and productivity workshops, including DiSC and Working Genius
• Dedicated intern buddy and mentorship support
• Mock interview and résumé development workshops
• Job shadowing opportunities
• Paid volunteer experience
• Access to Employee Resource Groups (ERGs)
• We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships.

Responsibilities

• Provide support for Microsoft Windows 11 and Microsoft 365 applications while building technical troubleshooting skills
• Manage and resolve support tickets using ServiceNow
• Explore automation tools such as Power Automate and PowerShell to support process improvements and operational efficiency
• Create and maintain knowledge base articles and user documentation to support self-service solutions
• You'll Also Build Knowledge Of Health insurance products and operations
• Regulatory requirements
• Industry trends and competitive dynamics
• Professional communication and workplace best practices