IT Service Desk III

About the role

This is a Contract position based out of Goodyear, AZ. Candidates must be flexible as shift will vary to align with production schedule, including potential weekend work on ad-hoc occasions (not on a scheduled basis).

Training & shift schedule:

• 9/27–10/9: Dayshift training, 6am–2:30pm, Monday–Friday
• Ramp-up period: 7pm–1:30am
• Starting 11/23 (Peak): Normal schedule, Monday–Friday, 7pm–5:00am MST

Responsibilities

• Identify, triage, prioritize and resolve Level 2 & 3 Incidents within our Service Level Agreement, including responding to high priority outages outside of normal business hours. (25%)
• Perform installation, upgrades, maintenance, basic troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment. (25%)
• Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical projects, problems and outages. (10%)
• Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame. (10%)
• Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established timeframes. (10%)
• Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand. (10%)
• Make technical recommendations to executive operational leadership regarding problems, projects and releases. (5%)
• Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions. (5%)

Qualifications & skills

• Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment
• Warehouse experience supporting end-user equipment
• Help desk support, service desk, or troubleshooting experience
• Customer service skills
• Experience with Zebra, RF devices, and handhelds
• Ability to maintain and troubleshoot end-user equipment including PCs, printers, RF devices, and scanners within a warehouse environment
• Expert Level experience required

Pay

The pay range for this position is $30.00/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)