IT Service Desk Specialist III

About the Role

As an IT Service Delivery Analyst, you’ll provide support for the entire organization’s business applications and systems, including help desk and desk-side support duties. You’ll work with your team to triage all incoming support incidents and requests to achieve resolution or escalate for support. Our company is tech-forward, so this role is vital to our success!

Responsibilities

• Responding positively to complaints, problems, etc., over the phone and in person related to information technology.
• Managing Service Delivery/Help Desk Requests for service-related items including, but not limited to: Account Setup, Terminations and changes, Access control, password Resets, file/applications, printer, hardware diagnostics, and special desktop setups.
• Logging all direct calls or email requests into the ServiceDesk system and updating request status.
• Providing support for assigned systems and business applications.
• Reconciling inventory across a variety of systems and statuses (in stock, in use, legal hold, etc.) as well as wiping/disposal activities.
• Managing the refresh of assets for assigned locations.
• Managing and monitoring procurement activities including purchase processes, evaluation, contract adherence, legal considerations, and payment conditions to avoid risk and exposure.
• Meeting business SLAs for first response and resolution.
• Driving business improvements through technology.
• Providing solutions for trending problems.

Qualifications

• High school diploma or equivalent required.
• 5-7 years of experience in a Service Desk Support function.
• ITIL Foundation certification.
• Demonstrated experience with process improvement and optimization utilizing existing IT systems.
• Experience in PowerShell Scripting, Windows OS Installs and Imaging, Printer Management, AD Permissions, troubleshooting Citrix, and IT Asset Management.
• Familiarity with Citrix and VMware.
• Experience building KB articles and technical documentation.
• Some knowledge of Spanish would be an advantage.

Benefits

• Competitive Pay
• Holiday Pay
• Daily Pay - Access to your earned wages before payday!
• Referral Bonuses
• Long-Term Career Advancement
• Paid Time Off
• Medical, Dental, Vision, Basic Life, AD&D, and Short-Term & Long-Term Disability insurance for Eligible Full-Time Employees
• 401(k) Retirement Plan
• Great Team Environment

Pay

USD $70,000.00 - USD $72,000.00 /Yr.

Schedule

The employee will be working at the corporate office and will be required to sit for long periods of time at a desk working on a laptop. The noise level in the work environment is usually moderate.

48forty Solutions is the largest pallet management services company in North America, providing end-to-end pallet solutions. Our workforce is the heart and soul of our business, and we’re looking for our next IT Service Delivery Analyst to join our team!