IT Service Desk Analyst

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, software, and end-user computing issues.
• Diagnose, troubleshoot, and resolve Microsoft Windows, Microsoft 365, OneDrive, Intune, and related technology issues.
• Perform hardware deployments, software installations, upgrades, and workstation setups.
• Deliver high-touch ("white glove") support to executives and business leaders while maintaining exceptional customer service.

Required Skills and Background

• 2–3 years of IT Help Desk, Service Desk, or Desktop Support experience.
• Strong technical troubleshooting skills supporting both hardware and software.
• Hands-on experience with Microsoft Windows, Microsoft 365, OneDrive, Intune, and other Microsoft technologies.
• Experience supporting end users in a corporate environment.
• Excellent verbal and written communication skills with the ability to interact professionally with executives and business stakeholders.
• Strong customer service mindset with the ability to remain composed in a fast-paced, high-pressure environment.
• High School Diploma or equivalent.

Preferred Qualifications

• Oil & Gas industry experience.
• Experience providing white glove executive support.
• Experience supporting international users or global office environments.
• CompTIA A+ Certification.
• Familiarity with IT service management/ticketing systems.