IT Service Desk Analyst

What You’ll Be Doing

Ensure continuity of computer system services for our customers by providing the technical expertise and assistance necessary to resolve all aspects of user end point issues.

Support will be provided by clearly communicating solutions in a competent, confident, user-friendly, professional manner.

What You’ll Bring

• A high school diploma or GED equivalent
• Pass a pre-employment drug screen, criminal background investigation and MVR check
• Valid class C driver’s license
• A proactive, solution-focused mindset
• Pride in your work and your community
• A commitment to delivering excellent experiences for employees and residents
• Discretion, sound judgment, and initiative

Why You’ll Love Working Here

• Balanced schedule – 7:30 AM to 5:30 PM, Monday–Thursday
• Telework option – one day per week for eligible employees, based on department needs and with Director approval
• Competitive pay with exceptional medical, dental, and vision benefits
• Retirement program (TMRS) with 2:1 City match
• Vacation and sick pay
• 12 paid holidays, PLUS your birthday and floating holidays
• City-paid LTD, AD&D, and Life Insurance
• Longevity pay
• Tuition reimbursement
• Ongoing training and professional growth
• Employee Assistance Program

EEOC Statement

The City of Celina is committed to providing all applicants and employees with equal employment opportunities and maintaining a diverse workforce. The City will not discriminate against any individuals in accordance with applicable federal and state laws. Selection is based on the candidates whose background, qualifications and any preferences requested from the hiring manager most closely match the job requirements. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

City Of Celina Employee Benefits

• Four day work week for most positions!
• Vacation 80 hours per year up to the completion of 5 years of service
• 120 hours per year up to the completion of 10 years of service
• 160 hours per year from 11 years of service forward
• Holidays: New Year’s Day, Martin Luther King Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, plus, floating holidays, plus, birthday holiday
• Sick Leave: Accrues at the rate of one day per continuous month of service for full-time employees for a total of twelve (12) days per year. Can be taken after six months of employment.
• Retirement: Texas Municipal Retirement System (TMRS), 7% employee contribution; 2 to 1 City match, 5-year vesting, 20-year retirement
• ICMA RC – 457 deferred compensation plan: Group Medical, Dental and Vision Insurance, Life Insurance and Long Term Disability – 100% city paid, Optional plans offered including Short-Term Disability, Additional Life Insurance, Dependent coverage available
• Education: Work-Related Professional Association Memberships & Professional Certifications, Licenses and Continuing Education, Reimbursement amount varies