IT Service Desk Agent
About the role
Infosys is seeking an IT Service Desk Agent who serves as the first point of contact for end users seeking technical assistance and support.
Infosys is a global leader in next-generation digital services and consulting, enabling clients in more than 50 countries to navigate their digital transformation. With over four decades of experience managing the systems and workings of global enterprises, Infosys steers clients through their digital journey by enabling an AI‑powered core that prioritizes change execution and empowering businesses with agile digital at scale to deliver performance and customer delight. The company’s always‑on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from its innovation ecosystem.
Responsibilities
- Act as the first point of contact for end‑user technical assistance and support.
- Provide support via telephone, email, or face‑to‑face interaction.
- Work at a computer for extended periods, including sitting for long durations.
- Be willing to support variable shifts, including holidays, overtime, shift changes, and weekends.
- Occasional travel and/or relocation as required by the job or project.