IT Service Desk Agent

At-a-Glance: Are you ready to build your career by joining a global financial institution? If so, our client is hiring an IT Service Desk Agent. Position Type: ContractOn-Site Requirements: High school diploma or GED. 2-5 years of IT Support, Help Desk, Service Desk, or Technical Support experience. Experience in customer support via phone, chat, and ticketing systems. Proficient in troubleshooting hardware, software, and Windows-based systems. Strong interpersonal skills, empathy, active listening, and clear communication. Excellent customer service skills. Strong problem-solving and critical-thinking abilities. Self-motivated with the ability to work independently. Technical aptitude to support a broad range of IT systems and applications. Ability to work late shifts (up to 6-8 PM local time) and Sundays. Preferences: 2-5 years of experience in a high-tech, fast-paced work environment. Experience with enterprise IT support and ticketing systems. Responsibilities: Serve as the first point of contact for end users seeking IT support through phone and live chat. Deliver exceptional customer service and resolve technical issues efficiently. Ensure accurate documentation in a call/chat ticketing system. Demonstrate expertise in troubleshooting and multitasking. Identify opportunities to streamline or automate processes. Provide front-line support with professionalism, empathy, and urgency. Build trust and rapport with end users through active listening and clear communication. Resolve issues or escalate appropriately while managing customer expectations. Maintain composure in high-pressure situations. Document all support interactions clearly in the ticketing system. Communicate ticket status, next steps, and resolutions promptly. Provide high-quality technical support for enterprise software, hardware, and peripherals. Perform incident assessment, triage, and resolution. Collaborate with team members to ensure service excellence. Adhere to company policies and contribute to a professional work environment. Demonstrate flexibility in supporting variable shifts including holidays and weekends. Get in Touch: If you think you'd be a good match, submit your resume and reach out to Shivam at 862-390-7879 to learn more. #HbM6349