IT Service Desk Agent

Job Description

GDIT is seeking an IT Service Desk Team Lead in Bethesda, MD to support the National Institutes of Health (NIH).

Required Skills

• Associates degree or equivalent and 3 years’ relevant experience
• ServiceNow experience
• Email Support Skills
• Microsoft O365 Support Skills
• VPN Support Skills
• Active Directory Skills
• Basic Network Troubleshooting Skills
• Knowledge of Windows and Mac Operating Systems
• Mobile Device Troubleshooting Skills (iOS, Android)
• Excellent customer service skills
• Excellent oral and written communication skills; with attention to detail
• Excellent learning and problem-solving skills

Preferred Skills

• Supporting Apple OS and iOS
• ITIL Certification
• HDI Certification

Location

Bethesda, MD (onsite with potential hybrid schedule)

Additional Information

• Scheduled Weekly Hours: 40
• Travel Required: Less than 10%
• Telecommuting Options: Onsite Work
• Work Location: USA MD Bethesda
• Total Rewards: Includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• Talent Community: Stay up to date on career opportunities and events at gdit.com/tc
• Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans