IT Service Delivery Specialist

Who We Are

Frida was founded in 2014 by CEO Chelsea Hirschhorn to make the realities of parenting easier to navigate. We offer a wide range of products from fertility and postpartum care to baby care and beyond, tackling topics like nipple pain and diaper blowouts. We're known for our honest approach and support for families at every stage.

How You Will Make An Impact

The IT Service Delivery Specialist will lead IT service delivery and internal customer engagement. They will manage support tickets, user access, and service requests, while also managing endpoint lifecycle and collaborating with vendors and managed service providers.

What You Will Need

• Bachelor’s Degree and/or equivalent experience in the technology field is preferred.
• 5+ years of experience in a user-facing IT support or systems role.
• Strong analytical and communication skills with the ability to simplify technical concepts for end users.
• Experience using service management and support tools such as Freshservice, JIRA, or Zendesk.
• Working knowledge of SaaS platforms, user access models, and onboarding/offboarding processes.
• Understanding of IT infrastructure solutions such as Okta, Google, Azure, Entra ID, Intune, and endpoint security.
• Ability to lead workshops and training sessions to promote IT solutions across departments.
• Strong documentation skills for SOPs, training materials, and process definitions.
• A customer-focused, empathetic approach to problem-solving and engagement.
• Demonstrated ability to work in cross-functional environments and manage multiple priorities.
• Eagerness to grow beyond the defined role and contribute to cross-functional initiatives.

Who You Will Work With

The IT Delivery Specialist will work closely with IT and Operations teams. Frida offers a flexible work schedule with the option to work remotely on Mondays and Fridays, with in-person meetings on Tuesdays to Thursdays.

Why You Will Love Working at Frida

• Robust health benefits including comprehensive medical, vision, and dental plans.
• Employer-paid life insurance and supplemental insurance options.
• 401(k) matching up to 4% with immediate vesting.
• Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
• Flexible paid pregnancy and parental leave.
• Weekly wellness programming designed to maximize personal time and minimize time spent on personal care outside of work.
• Dog-friendly office environment.
• Learning and development opportunities for professional and personal growth.
• Company-wide events and outings.
• Exclusive employee product discounts.

How to Apply

To apply, visit our careers page at frida.com/careers. Frida does not accept applications from agencies or third-party submitters. For any suspicious outreach, please report it to frida.hr@frida.com or cyber@frida.com.