IT Senior Technician

About the role

Since 2009, R-2 Contractors has been a trusted leader in Civil & Underground construction, specializing in power infrastructure projects nationwide. From renewable energy to major utility work, we deliver expert excavation, grading, trenching, and foundation services that keep communities connected and moving forward. What truly sets us apart is our culture. At R-2, we're a team of people who are hungry to take on challenging projects, humble enough to learn, grow, and collaborate, and smart in how we plan, build, and solve problems. We believe in showing up for each other, doing things the right way, and owning every aspect of our work. If you take pride in precision, thrive in tough conditions, and live by "Pride, Grit, & Own It!," you'll fit right in! We're building more than infrastructure—we're building a team that pushes limits and stands behind every job we do. The Information Technology Senior Technician role is a full-time, on-site position based in Prineville, OR, supporting daily technical operations and maintaining operational stability across all company locations.

Responsibilities

• Act as the primary responder for the internal help desk, diagnosing and resolving hardware, software, and peripheral issues for office and remote users.
• Serve as the definitive escalation point for complex technical issues that exceed foundational tier support boundaries before involving senior IT leadership.
• Liaise daily with the external MSP help desk to track open cases, provide local on-site context, and ensure third-party technical support aligns with internal company timelines.
• Design and author technical step-by-step documentation for the IT department, covering critical tasks such as workstation provisioning, mobile device configuration, and account onboarding.
• Create foundational how-to documentation for employees regarding company systems to streamline user adoption and reduce recurring common support tickets.
• Offer hands-on training to employees in systems that the company deploys, keeping up with those systems as they evolve.
• Manage the complete physical lifecycle of IT hardware, including unboxing, asset tagging, and maintaining absolute data accuracy within internal databases.
• Coordinate the preparation, packing, tracking, and shipping of company hardware to various offices and active field personnel.
• Oversee the accuracy of the IT inventory system and perform routine audits to ensure physical field assets match digital records and enforce standards for how assets are tagged and tracked.
• Maintain organized IT storage areas, stage retired equipment for secure disposal, and perform basic component upgrades, such