IT Senior Client Technology Support Technician - 991327 (Nevada)

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like EEO, etc. Must not create sections with filler like "commensurate with experience". The posting includes: Primary Purpose (description). Also "Essential Job Functions" list. Also "Job Requirements Required Knowledge, Skills, & Abilities:" with subparts Knowledge, Skills, Abilities. Also "Physical Requirements And Working Environment". Also "Required Certifications/Licensures". Also "Required Education". Also "Required Experience". Also "Preferred Qualifications". Also "Is this a safety sensitive position?" etc. Also "Background Screening Required?" etc. Also "Pre-Employment Conditions Sensitivity Disclaimer" etc (EEO). We need to remove boilerplate like EEO, sensitivity disclaimer, etc. Also remove "We are excited..." intro? That's generic but maybe considered boilerplate? It's about NSU, but could be considered "About the role"? Actually it's about the university, not role. Might be considered boilerplate but it's not EEO. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The intro about NSU is not exactly those categories, but it's generic fluff. Might be considered boilerplate? Not sure. It says "We are excited that you are considering joining Nova Southeastern University! ...". That's promotional but not required to keep? It says preserve ALL substantive information; do NOT invent or summarize away detail. The intro is substantive? It's about the university, not the job. Might be considered filler but not explicitly prohibited. However they said "Prefer a few substantive sections over many thin ones." Might be okay to include an "About the role" section summarizing the primary purpose? Actually "Primary Purpose" is a section heading in the posting. We could map that to "About the role". Use

About the role

and put the Primary Purpose paragraph. Responsibilities: Essential Job Functions list. Requirements: Could combine Required Knowledge, Skills, & Abilities (Knowledge, Skills, Abilities) plus Required Certifications/Licensures, Required Education, Required Experience, Physical Requirements? Those could be under Requirements or Qualifications. The instruction: Use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide which content goes where. We have Knowledge, Skills, Abilities separate. Could put Knowledge under Requirements? Skills under Skills section? Abilities maybe under Requirements? Or we could combine Knowledge, Skills, Abilities under Requirements and Qualifications? But we have separate Skills heading allowed. So we could put Skills under

Skills

. Knowledge maybe under Requirements? Abilities maybe under Requirements? Or we could put Abilities under Requirements as well. Qualifications: Could include Preferred Qualifications, Required Education, Required Experience, Certifications/Licensures. Benefits: The posting mentions "Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more." That's benefits info. So we can create Benefits section. Pay: The posting includes "Hiring Range Pay Basis: Hourly". No specific range. It says "competitive salaries" but not a number. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state "competitive salaries" and "Hiring Range Pay Basis: Hourly". That's some pay info. So we can include Pay section with that info. Schedule: The posting mentions "May be required to work nights or weekends." Also "May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing". Also "Travel - Must be able to travel on a daily and/or overnight basis." That's schedule info? Could be considered schedule. The instruction: only create Schedule section if posting actually states them. It does mention nights/weekends, travel. So we can include Schedule. We must not include filler like "commensurate with experience". Not present. We must not repeat job title. We must not include Job ID etc. We must output only HTML fragment. Let's structure:

About the role

Primary Purpose Provides accurate and timely advanced technical support services to students, faculty and staff via telephone, chat, email, remotely and at desk side. Independently manage routine support functions. Leads team in absence of manager.

Responsibilities

• Performs advanced installation and maintenance of hardware systems students, faculty, and staff to ensure technology resources are properly functioning.
• Performs advanced repairs and root-cause analysis of technology issues at the sites and remotely, to ensure problems are resolved timely.
• Leads team providing advanced support for the installation, configuration, maintenance of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media.
• Assists management with coordination of support at all facilities including classrooms, offices, clinics, videoconferencing classrooms, and all university locations on campus or off, as required.
• Resolves escalated issues for students, faculty, and staff encountering challenging hardware, software and other problems relating to technology.
• Creates inspection and maintenance schedule of technology equipment housed in university facilities including offices, classrooms, computer labs, and clinics, as assigned.
• Creates, logs, updates, and resolves technology tickets using appropriate ticketing system in a timely manner.
• Creates knowledge base articles to support resolutions.
• Leads team with the relocation of computers and other technology equipment within university facilities to other locations on and off campus.
• Serves as a mentor for new team members.
• Assists management with day-to-day operations of technology team.
• Completes special projects as assigned.
• Performs other duties as assigned or required.

Requirements

Required Knowledge, Skills, & Abilities:

• Knowledge: Advanced knowledge in the safe use of various tools utilized for technical troubleshooting, repair and support including software and hand-tools.
• Knowledge: Advanced knowledge of computer and audiovisual systems, Active Directory, and network.
• Knowledge: Advanced knowledge of computer and audiovisual equipment and deployment of associated technology.
• Knowledge: Computers and Electronics - Advanced knowledge of computer hardware and software, including applications and programming.
• Knowledge: Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).

But we also have Skills and Abilities separate. Could split. Better: Use

Skills

for skills list.

Skills

• Time Management - Proficient skills in managing one's own time and time of others.
• Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Proficient skills in talking to others to convey information effectively.
• Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Complex Problem Solving – Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Excellent customer service skills.

Abilities

maybe under Requirements? But we don't have Abilities heading allowed. Could put under Requirements as part of knowledge? But we already used Requirements for knowledge. Could combine Abilities under Requirements as well. Or we could create a separate section "Abilities" but not in allowed list. The instruction says use headings for those specific sections; we can still have other headings? It says "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings for sections; we could still have other headings but better to stick to those. So we need to map Abilities into either Requirements or Qualifications. Probably Requirements includes knowledge, skills, abilities. But we already have Skills separate. Could put Abilities under Requirements as well. Let's restructure:

Requirements

Required Knowledge, Skills, & Abilities:

• Knowledge: Advanced knowledge in the safe use of various tools utilized for technical troubleshooting, repair and support including software and hand-tools.
• Knowledge: Advanced knowledge of computer and audiovisual systems, Active Directory, and network.
• Knowledge: Advanced knowledge of computer and audiovisual equipment and deployment of associated technology.
• Knowledge: Computers and Electronics - Advanced knowledge of computer hardware and software, including applications and programming.
• Knowledge: Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Skills: Time Management - Proficient skills in managing one's own time and time of others.
• Skills: Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Skills: Speaking - Proficient skills in talking to others to convey information effectively.
• Skills: Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skills: Complex Problem Solving – Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Skills: Excellent customer service skills.
• Abilities: Ability to perform advanced troubleshooting and root cause analysis of technical issues with audio-visual, computer and associated network components.
• Abilities: Expert level ability to adapt to new technologies quickly and promote new technology solutions to team.
• Abilities: Ability to lift, pull and push objects weighing up to 50 pounds and to climb ladders.
• Abilities: Ability to drive.
• Abilities: Ability to communicate effectively with others.
• Abilities: Ability to work cooperatively with colleagues and lead a team of peers.

But that mixes knowledge, skills, abilities in one list; okay. Then we have Certifications/Licensures, Education, Experience, Physical Requirements, Preferred Qualifications. Those could go under Qualifications.

Qualifications

• Required Certifications/Licensures: A current and valid Nevada Driver's License with no more than three (3) points.
• Required Education: Associate’s Degree or 60 completed credit hours
• Required Experience: Minimum of three (3) years’ experience in advanced troubleshooting in an enterprise environment. --OR-- Bachelor’s Degree in related field and one (1) year experience in advanced troubleshooting in an enterprise environment.
• Preferred Qualifications: Bachelor’s degree in Information Technology or closely related field.
• Preferred Qualifications: Microsoft Certified IT Professional (MCITP) or similar.
• Preferred Qualifications: Previous experience working at an educational institution.
• Preferred Qualifications: Three (3) years’ experience performing advanced troubleshooting in an enterprise environment.
• Physical Requirements And Working Environment: Near Vision - Must be able to see details at close range (within a few feet of the observer).