IT Senior Business Analyst

About the role

The IT Senior Technical Analyst is responsible for implementing, supporting, and maintaining technology solutions across Aramark Correctional Services, with a primary focus on inmate banking and trust fund management systems. This position combines technical application support, financial systems knowledge, project management, and client interaction to support existing accounts, new business implementations, and technology modernization initiatives.

Responsibilities

• Implement, configure, and support inmate banking and trust fund management applications.
• Support banking transactions, including deposits, withdrawals, ACH, debit cards, checks, and commissary purchases.
• Assist with bank reconciliations, account balancing, transaction posting, and resolving financial discrepancies.
• Support integrations between banking, commissary, point-of-sale, payment processing, and other correctional systems.
• Provide technical support for software applications, databases, and related hardware.
• Utilize Microsoft SQL Server, Crystal Reports, and .NET-based applications to support system functionality and reporting.
• Coordinate software installations, system configurations, data conversions, testing, and application upgrades.
• Install and troubleshoot workstations, printers, servers, and other equipment.
• Lead technology implementations for new correctional accounts, existing facilities, and business expansions.
• Manage multiple projects simultaneously, coordinating timelines, resources, deliverables, and follow-up activities.
• Partner with IT, operations, and third-party vendors to support technology modernization and successful system deployments.
• Serve as a technical resource for correctional clients, operations teams, and business partners.
• Conduct client training, develop user guides, and provide support following system implementations.
• Participate in client meetings, technology demonstrations, and sales presentations.
• Communicate effectively with technical and nontechnical teams to address business and operational needs.
• Support a high volume of concurrent technology projects across multiple locations.
• Travel nationwide for system implementations, equipment installations, and client training.
• Work independently in a remote environment when not traveling.

Qualifications

• Requires 2?4 years of related IT experience in application support, systems analysis, or software implementation.
• Experience with banking systems, financial applications, accounting processes, or financial reconciliation.
• Strong knowledge of Microsoft SQL Server, including query writing and troubleshooting.
• Experience with Crystal Reports and knowledge of .NET applications.
• Experience managing multiple projects and supporting software implementations.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to work with clients, operations teams, and third-party vendors.
• Experience with inmate banking, trust fund accounting, commissary systems, or correctional technology preferred.
• Ability to work remotely and travel extensively throughout the United States, averaging approximately 25 weeks annually, with travel varying based on business needs.